5 reviews
  • Country: Scotland
  • State: Ceredigion
  • City: Fauldhouse
  • Address: 24 Midthorn Cres, Falkirk FK2 9DW, UK
Phone number
Working hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
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5 Review(s)
Liza Stewart
20.06.2019

Great work you have done Thistle Roofers in Falkirk I really appreciate your work and also your professional roofing team keep it up and many thanks for free inspection.

Danny Duployen
23.05.2019

I hired Thistle Roofing Ltd in September 2018 to realign my from gutter to prevent the water pooling and overflowing. They agreed to completely strip down my from gutter and realign it so the water flows freely to the outlets for £395. Two of their men turned up one day then vanished after 45 minutes without saying anything. My wife and I thought they forgot something or only came to take a look until I receive a voicemail from them asking when I will be paying.  Because they were onsite for a suspiciously short time, I inspected the gutter myself to find it was still pooling with water significantly with the potential to overflow in heavy rain - not what was agreed in the written quote. When I emailed to disputed the quality of work with the owner of Thistle Roofing, Derek Grant, he called me with an intimidating and bullying manner. He insisted the work is done and immediately threatened me with debt collectors, extra charges and court action if I don't pay immediately. To resolve the dispute I suggested I get a second opinion from another roofer but Mr Grant rejected this solution and responded with more threats. He was so unpleasant that I had to hang up the call. I quickly discovered they were a member of the National Federation of Roofing Contractors so I messaged them requesting mediation. After emailing Mr Grant to inform him of this step and that I would be in touch, he replied by trying to dissuade me from contacting NFRC and told me they would support him. He also falsely accused me of being abusive and threatening to him and told me he was going to the police and told me not to email him again. My wife an I found this horrifying. He actually did send the police to my house accusing me of trying to commit fraud by not paying for his services. After I explained everything the police were no longer concerned but advised me not to contact Thistle Roofing again as Mr Grant is "intimidated" by me. After forwarding my all my communications with Thistle Roofing to the NFRC they investigated the matter and then informed me that Thistle Roofing are no longer a member of the NFRC which obviously suggests they were expelled. I was also contacted by a debt collection agency representing Thistle Roofing requesting payment. I told them I will be forced to hire a surveyor to inspect the work carried out by Thistle roofing but that I would be happy to pay Thistle Roofing if the surveyor sides with them. After making this suggestion I never heard from them again. Thistle Roofing still advertise on their website as being members of NFRC but they are not. They haven't been for the last 5 months. Check with NFRC. My advice: don't touch them with a barge pole. Use anyone else. If you ever do have a dispute with them, do not communicate with them by phone, use email and don't expect a pleasant customer service.

Yasmin Ali
30.03.2019

Just the perfectionist , very helpful and efficient team. Many thanks for the quick job.

Rafiq meherali
08.04.2019

Best roofing company Very friendly people, job done on time and quoted right under my budget Went miles extra for the work Welldone , definitely will use in future Goodluck

alex corbett
03.04.2019

I have low budget but I get some discount from Thistle Roofing amazing service thanks you much thistle roofing team great work you have done as a roofers in falkirk.

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