Retrofitted our Chicago home with three beautiful sets of black Marvin custom casements (with functioning transoms) and then Marvin inserts in the side and rear of the home. Product was spot on perfect. Installation crew was absolutely top notch, professional. White glove service. Trim and finish paint interior, top notch. Seriously could not find a single blemish on their work. So many compliments from people in the neighborhood, even the local real estate agent!

About 2 years ago we replaced windows to our home with a great people from LandMark Exteriors. It all started with unknown and uncertainty of what windows we would need/want and what would actually work in our subdivision. We were fortunate to get in to good hands of Paul and rest of the LandMark team. We looked around prior to deciding to go with them, but decision was easy to make. LandMark has the reputation, two physical showroom locations as well as trained and friendly personnel. Other companies offering similar services were not even comparable. Upon connecting with them and help from their knowledgeable team on our selection and options, we received very detailed proposal and educational session on the systems and choices of high quality windows. Landmark handled all the paperwork, including communication with our association and gathering approval necessary to proceed with a work. We received full concierge service, even though I'm sure they handle much bigger and more involved projects. In a same time they replaced our front door as well as patio sliding door. Something we didn't planed but worked out perfectly as all the work was done in a same day. I believe whole process was 1 or 2 days including meticulously painted trims and everything turned out just the way we envisioned. I was not on a premise to supervise but my spouse was and as far as I know the process was very easy. This is a best decision we could have made, as new windows are phenomenal, easy to operate (open/close) and getting it done with LandMark made all that much more special. Thank you LandMark!

$30k window replacement project was scheduled for 2 days. Windows went in in 2 days but finishing work, interior painting, removing plastic, installing hardware took over 2 months from start to finish due to project and scheduling mismanagement. 6 months later needed a to replace a faulty sash and that process took another 6 months capped off by the owner, John and sales rep Mike, refusing to repaint the interior wood part of the window after making nail holes and chipping paint (a small job but a testament to their failure on customer service). Still need to replace another $20k of windows but will never use LandMark again. With so many choices of contractors we will be sure to give our money for the remaining windows to a company that appreciates the business and stands behind their work from initial installation along with the service and repair.

I am high disappointed with my experience with Landmark Exteriors Libertyville, with the constant lack of follow through and communication from their team. We paid Landmark Exteriors nearly $8,700 for a new, customer-made Simpson wood exterior door and side lights. The door was ordered in early February 2019 and installed in late May 2019. Then we waited. • Landmark was less than accommodating relative to installation: you have to work around THEIR schedule. • The installers show up HOURS late--despite confirmations • An installer cut his finger off in our front yard! • Landmark stained the trim and brick mold the WRONG color; took days to correct • The quality of the Simpson door is marginal; not worth the $8,700 price • The custom bronze handles are mounted crooked • Landmark would not initially agree to offer a discount for the delays, mistakes or inconveniences Landmark has offered in writing to compensate me with a gift card for this review.

Solid Customer Service. Excellent Prices, professional install - Could not give a higher recommendation.