5 reviews
  • Country: England
  • State: West Midlands
  • City: Kingswinford
  • Address: Baird House, Second Ave, Kingswinford DY6 7YA, UK
Phone number
Working hours
  • Monday: 9:00 AM – 7:00 PM
  • Tuesday: 9:00 AM – 7:00 PM
  • Wednesday: 9:00 AM – 7:00 PM
  • Thursday: 9:00 AM – 7:00 PM
  • Friday: 9:00 AM – 7:00 PM
  • Saturday: Closed
  • Sunday: Closed
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5 Review(s)
A Dunne
06.03.2019

Thaxen is now LIQUIDATED, however Adeft Limated which is registered to the same address is now contacting even though I've requested to have my details removed from they contact list!!! I'm also getting other companies contacting me even though I was told they will not resell any contact details!!!!!

Rachel Furner
07.11.2018

This company have plagued me with nuisance calls ever since I asked them for a quote - I have frequently asked to be removed from their call list, but continue to be bothered every month or so by them. More recently I have also started to get calls from a similar company called Adeft who have all the information about my property etc that I provided to Thaxen - it seems either Thaxen and Adeft are the same company, or that Thaxen have sold my details on. Very very annoying - I advise you avoid them as best you can.

Sharlotte Rapson
14.08.2018

The sales rep was friendly and helpful. The prices we were quoted were ridiculous but we eventually agreed on a figure we were both happy with. They have replaced the guttering and 3 weeks later we are STILL waiting for the rubbish to be removed. We have tried calling several times but the line is constantly engaged, I cannot believe that EVERY person in the company is on the phone every time that we have called, unless its because all their customers want to complain! As this seems the only form of contact I can use, I would like a call back from a Manager of Thaxen as soon as this review is received. it is unacceptable to 'drop' your customers as soon as you have their business.

Gareth Thompson
21.11.2017

Invited Thaxen to quote on removing our concrete gutters as they were starting to fail and we didn't want them to get worse over the winter. The sales chap came over at 6:30pm on a Friday and didn't leave until 9:15pm after answering all our questions and working out what to do with our house (we have a unique situation with extensions etc). Their quote was high, but with the warranty and having seen their work with our neighbour's property we knew they were good. They had to move the day they were intending to visit due to inclement weather but they kept us posted along the way. Once the weather sorted they turned up and cracked on! They quoted two days max to get it all sorted but were pretty much finished in one day (they came back the next day to finish a few bits) but really cannot fault their work and tidiness. Obviously there was dust but everything they could clean was left clean. They discovered asbestos whilst removing the gutters and dealt with it professionally and swiftly. I was worried that once the work was done that the hippo bag would remain in our garden for a while but within a few days of them completing the work, it was gone! Superb and very much worth the money. Looks amazing!

Tee Francis
08.08.2018

Pushy salespeople who do not remove you from their telephone and mailing lists despite asking half a dozen times. We almost went with them but so glad we did not. They offer credit then say you can' t get it unless you pay more. I wouldn't trust them with a barge pole. When I asked for the fifth time if they would stop calling me, the rep slamned the phone down. I rang back and spoke to the manager who said he'd get the young man to ring and apologise...still waiting and still being pestered. AVOID.

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