I had one of their project manager Joel come over to give us a quote for the insurance, he gave a very low quote (half as much as our contractor wanted to charge for the job) but when I asked for the estimate to be sent to my email, he said he would not send it to me, but if I wanted the job done I had to wait for my insurance to pay ( even though he was sent by my insurance company) and I had to pay him for the work, but he would not send me the estimate. This just sound dishonest, they seem to be working with the insurance to give an estimate below the cost to repair the damage, but they don't want to do the job since the estimate is too low. I don't trust this company, and the fact they are not able to send the same estimate to me, as they send to the insurance just shows they have no ethics.

Paul and his team were quick to respond when our house sustained significant water damage from Hurricane Florence. Paul is great at educating newbies on navigating the insurance and restoration process. The crew was impressively efficient with the demolition and clean-up, and a pleasure to have in our home. Highly recommended!

I had a small ceiling repair job to do in my home, The representative that came to my house lied to my face saying that my insurance had authorized him to do a large demolition and do extra repairs , he told me that insurance was pressuring him to finish and insurance would also be paying for everything. I then contacted my insurance and found out that he was lying and he was not even authorized to do any repairs yet ,he was trying to do the large demolition and repair to create an expensive invoice that I would have end up paying for. Beware of this scammers

We had mandatory a evacuation from our home because of hurricane Florence on Tuesday, September 11. We were not able to return to our home until Tuesday, September 18. We contacted Paul from Kustom on Thursday, September 20. Steve and Paul came to our home the very same day to check for water damage. Every wall, ceilings, floors, furniture etc. was registering over 100% water. Paul and his crew moved in the Friday or Saturday to begin to remove walls, ceilings, floors, etc. Our home was a “total gut”. Paul is definitely one of the most professional, personal, understanding, compassionate, and business knowledgeable person we have met in a very, very long time! He not only listen to our total disbelief, any many concerns and tears, and also guided us through the entire demolition portion of this project. He is always available by phone or text and response extremely promptly! We would VERY HIGHLY RECOMMEND THIS MAN AND HIS CREW!!! Most sincerely, Robin and Ray Stump Jr.

Paul Pfeiderer arrived at my home on N. Topsail Beach after Florence within 10 minutes of me calling him for the first time. He professionally assessed my home and talked with my adjuster. Paul made me feel calm and confident in a disastrous situation. He answered every text and phone call immediately even on his baby's first birthday. Paul answered all my questions and even recommended and advised my builder. I cannot recommend Paul highly enough! I am so thankful that I was lucky enough to have Paul recommended to me. I don't know how I would have done this without him and his expert advice. Thank YOU Paul!