- Country: USA
- State: Florida
- City: Cape Coral
- Address: 4005 Del Prado Blvd S, Cape Coral, FL 33904, USA
- Phone: +1 239-540-2443
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Unfortunately, they failed to communicate or deliver. Russell came out to give an estimate for repair and/or replace two weeks ago, after numerous calls and texts to him and the companies office no estimate and no call backs as promised! The disappointing thing was after he was there on a Thursday promised the estimate for the next day (Friday) then came Saturday and was promised first thing Monday morning....crickets.... here's the shocker the office staff said he wasn't returning thier calls, to which they didn't seem to care or be concerned about.... they promised a call back from his manager.....cricket's again....I know from another roofing contractor the roof needed to be replaced! So my only conclusion was that Nastar had enough business and didn't need mine or simply didn't care enough to come out and say it. Buyer beware... Don't call them.... they certainly won't call you!
I used Nastar and my roof turned out fantastic. I was leary because of negative reviews. I could complain about little things but hey, they tore off my old tile roof with a foam coating on it dropped it into their trucks and it was gone day 1. They then repaired some plywood and other areas plus put on the peal and stick roofing paper all day 1 with 15 men on the roof. We did wait a few weeks for the shingle delivery but once it came, They did the shingles in a day and it looks great. They did all the permits and scheduled the inspections. These are roofers people, a little rough around the edges but they know how to get it done for the least cost. I got 5 estimates from 15,300 to 29,000 they were the least expensive. The 2 from Angie's list were the most expensive and the one guy said it was such a high price because the foam coating on our roof tiles had to be contained and all sorts of problems. Ha what a crock. Very little mess, and they cleaned up at the end of the day. I dont usually write long reviews like this but they did the job right the first time ( a rare thing in Florida ) There was 2,300 in unknowns, and we knew there would be some, but till the old roof came off we didn't know exactly how much. They were honest and fixed everything as they found any problems. I will recommend them to everyone including you if you are looking for a reliable company.
They do a super job here they did my roof I got gotten do a roof next door across the street down the street my son's house and Amanda goes to my church we all done them you got the best prices and they do really really good work
I have been dealing with Ralf,the salesman about our roof and he is very good at what he does. Any questions have been answered right away. He has even went out if his way to come to our house to talk to me..
This company has very poor communication and customer service. I am in the process of having my roof replaced by them and they have been very delayed in when I was informed my roof would be started. After the dry-in was done I had leaks which they were slow to address. The first attempt I was not contacted before the person was going to my home so I am not sure how they expected to resolve it without knowing the locations. I have been constantly told that I need to speak with Billie regarding my roof because I chose to get a metal roof. She is never in the office when I call and does not return calls. Now they have "completed" the roof however they installed the incorrect roof vents and the metal roof was not installed properly. Some screws are not installed all the way while others are too much. The metal crimped areas are not evenly done leaving gaps all around my home. The boot around my power mast in no way looks like it was professionally installed. It is twisted and "secured" with a tie wrap. Much of the metal on the edges looks uneven and bent. This does not look in any way like it is a quality job having been done. There are also pallets that were left in my driveway. I would be embarrassed if I owned or worked for this company to put a job out like this and make what seems to be no attempt at correcting the poor installation. I have made numerous calls to the office to try and get this addressed as well as emailing Ralf. Ralf was very responsive and followed up the next day only he forwarded my concern over to Billie and let me know that I should hear from her by the end of the week. Not surprising I heard nothing. At this point I do not see them making well in resolving the issues I have and would not recommend anyone else doing business with them if you want a quality roof. I welcome them to just complete my roof appropriately.
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