- Country: USA
- State: Florida
- City: Jacksonville
- Address: 5570 Florida Mining Blvd S #310, Jacksonville, FL 32257, USA
- Phone: +1 904-262-7663
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Mike Salm was great. Very personal service. He explained everything and was always available to answer all our questions through out the process. Jesse and his crew worked very hard. We think they did an excellent job installing the roof. The roof looks great and we are very happy.
So unfortunately I had mixed results with Benton Roofing recently. About two months ago they put a new roof on my home. The salesman Mike was very nice and professional and the rest of their staff was the same. Our issues arose when they arrived to install the roof. About an hour into the install I noticed that they had new roofing vents in my driveway that I did not order. I inquired about this and was told they were adding these additional, incorrect style vents to my roof, which was not what I agreed to or paid for. I told the crew supervisor who had to call the salesman to verify I was correct. The salesman arrived on site awhile later and confirmed that they were supposed to cover all existing vents and not add these new ones. If I would not have caught this myself they would have installed large vents that were not supposed to be cut into my roof and would have had to correct later. Which would have been a real pain and extremely inconvenient for me and my family. After the new roof was installed I noticed that there were two corners of my roof where the shingles were cut crooked, layered too thickly and were separating. I contacted the salesman, Mike who came back out to my home a few days later to inspect it. He told me that he would have his team come back out to fix the shingles. Well, I waited about a week and did not hear anything so I contacted Mike again. He told me that he would follow up with his team and get back to me. Long story short I did not hear anything for several weeks so I began calling their main office to inquire why I had not been contacted. The office staff were friendly and they told me they would contact their roof repair team and have them come out. I did not hear back for several days so I called them again. During this call they scheduled a specific appointment for the repair team to come out. As the date approached I received a call to reschedule the repair date. I agreed and when the new date and time arrived the guy did not show up. So I called the office again who told me the guy was running late and would be at my home in an hour. If he was going to be late they should have called to let me know this. An hour and a half later he arrived and was apologetic but I could tell that he had forgotten about the appointment and would not have come to my house that day if I would not have called. The roof Benton Roofing installed looks good overall but we had issues along the way that made working with them very frustrating. Once the roof was installed and paid for it was very difficult for me to get them to follow through on making what amounted to being simple repairs (took two months). There was also a consistent lack of communication amongst their team members that caused me, the customer, to have to repeatedly follow up tp get them to honor their commitments. It should not be that way.
After reading all the reviews online, I've decided to go with this company. Mike came out to talk to us and gave us an estimate. The price is higher than all the other roofing companies in town. But I dont mind paying more for the quality of my new roof and the customer service that is worthy of my time. After a 2 months period of waiting, we finally got our roof replaced. The crew worked on it for a few days. There were some debris left on our yard that I wish they had cleaned up after leaving our lot. But oh well.. I'm sure they were busy since it was right after the hurricane. I wanted to wait for a year before writing this review because I needed to see if there is any problems with the service and our new roof, but it's looking fantastic so far. I enjoyed working with Mike, he is thorough and passionate about his job, so I respect the time he put out with work with our insurance for us. I highly recommend this company if you want sturdy, high quality roofing services.
Awesome experience with Benton Integrity Roofing from installation by Jesse & crew in February/March 2017 till today April 2, 2019, when Mike came & repaired/replaced a damaged shingle "with a smile"! Excellent workmanship, great employees and their service remains the same 2 years after the roof was finished. A service performed with Integrity!
Benton was referred to me by a friend. This company has my highest praises. Jessie and his installation technicians are true workers. Very courteous. Always cleaned up at the end of the day and made sure my property looked neat. They actually showed pride in their work. At the end of the job you would not even know they were there except for your beautiful new roof. Michael the Project Manager made sure the install was going smoothly and on schedule. If I ever had any questions Michael or Jessie were always there to answer them. John your integrity is admired. You certainly live honesty and fairness. What a pleasure it was to work with you. I most certainly recommend this company to all. Carole Smith Orange Park
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