- Country: USA
- State: Florida
- City: Tampa
- Address: 4713 Oak Fair Blvd, Tampa, FL 33610, USA
- Phone: +1 813-515-0596
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I purchased a complete roof and gutters through Sears through the Tampa office in Florida.. This company is a joke I had a roof done 2 years ago 3 different contractors did horrible jobs They sent inspectors and were told that the roof needed to be replaced and redone Sears told me that they would be replacing the roof And kepy given me reason after reason why they hadn't come out to my home to repair it... Now I'm being told I'm part of the bankruptcy and that my roof will not be repaired Nor will they honor their warranty.... I spend $18000 with this company just to get shafted I filed a claim with this company little over a year ago and a week ago they file bankruptcy and tell me that I'm part of it... I will never give Sears a dime of my money Even if they do stay in business... Keep in mind I have letter stating that they filed claims with insurance... They even amit that its a construction defect... And that the contracters that they hired did a bad job.. its Very sad a company with over a 100 years in business and screws all their customers...
Contracted with Sears in April 17 didn't hear from them until August 17, work wasn't completed until March 18. Very small kitchen cabinet install, first contractor fell off the face of the earth as told to me after surfaces on cabinets were split along with misaligned drawer pulls & knobs, some of the drawer holes weren't drilled through therefore I couldn't finish installing the remaining knobs and handles! The initial Project Coordinator wasn't even licensed in Florida, to date he is no longer with company. Trouble shooter came out 3-4 times to correct issues made by the first subcontractor. Trouble shooter guy was a gem despite the fact that there seems to be no communication between corporate Sears & operation Sears insofar as follow thru or tracking of any sort regarding product delivery etc. Wouldn't recommend Sears for any type of home improvement if this is how they work now, not the Sears of yesterday very very disappointed!
Good job on counter top. BUT when they took my old sink they also took the stainless steel bottom grid! It took me an hour on the internet and $100 to replace. I was not told until the installers were leaving that I now needed a plumber and an electrician to finish the job. I was 2 days without a kitchen. Also I was not told by anyone that the guard to protect against silverware going down the disposal was gone and I needed a new one. All of these extras cost over $1300. I did get $525 rebate toward these expenses.
Sears provided excellent service in installing a new air and heating unit. They were neat and cleaned when finished. I am very happy with the service provided and recommend them to everyone in need of home improvement.
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