- Country: USA
- State: Florida
- City: Jacksonville
- Address: Orange Park, FL 32067, USA
- Phone: +1 904-276-0034
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My experience has been the same as the above people. I have not gotten a call back and i was actually trying to get an estimate for a 100,000 commercial roof job. Very disappointed, but it looks like i should be grateful.
They replaced the roof in 2011 and it leaked on first rain in the master bedroom. They repaired it and it leaked again in a few weeks. Then three years later it leaked again. I brought in another roofer and we found the bottom of a tin can stuck in a hole and papered over. I had to have the entire roof done. They found so many issues I won't waste your time. Our insurance paid for new carpet ceiling and wall rework. They are not happy with with R&S.
When the Crew came to our home to install a New Roof they were very Professional showed up on time, and took Pride in the Product they were installing. When anyone comes to our home to install anything we make sure they have Breakfast and Lunch. My husband cooked a 5 course meal for the installers and treated them better then any other Client had treated them, and they were very Grateful and Humble. The only reason why I gave this Company a 1 Star is because when a rain storm came i couldnt get into my home because there was just a small Gutter Guard on the Gutters and the incline of the roof Demanded a longer and Higher Guard. When we called Scott he never returned our calls and when he did he said he would come, but never showed up which is umprofessional. We are under warranty and my sky light is seperating from the roof ( they replaced the skylight) I called Scott again left a message on Business Phone and Mobile Phone Twice. This time I let him know that Im not happy and the Right thing to do is return a call and gave this time my husbands Number for him to talk to him. I doubt that he will call its like " Do a Job Get the Money and Run" Bad Business. My roof Cost over $9,000 and we bought a Top of the Line Product. Very Dissapointed !
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