- Country: USA
- State: Florida
- City: Maitland
- Address: 225 S Swoope Ave, Maitland, FL 32751, USA
- Phone: +1 844-766-9378
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My experience has been somewhat similar to the review left by Chun-Chin Fang. Our roof was completed last spring in a timely manner and I thought everything was squared away until I heard from the contractor six months LATER! He texted me on a Saturday night asking for the depreciation and supplement funds I was supposed to receive from my insurance company. I followed up with my insurance company, because I had not received anything since the completion and found out that they never submitted the final invoice and photos of completion. This was concerning to me so I did some more research and found out that they never scheduled or completed the final walk through with the city. I have received extremely unprofessional text messages from the contractor who was in charge of our job. I called the office and expressed concern and they told me to reach out to the co owner, AJ. When I initially called AJ in December to address my concerns I remember him answering and I asked if he was with Ron West Roofing his response was no, before hanging up I said so this is not Anthony Ciotto with Ron West Roofing and than all of a sudden it was him. He did a great job reassuring me he would get this all wrapped up, taken care of, and was very apologetic for the contractor representing their company that way. He picks up the paperwork to reopen the permit and I never hear from him. Weeks go by. After a month I follow up and he tells me it should be handled by the end of the week, but I look into it and the permit has not even been reopened at that point. I call him out on that and his response is. I honestly just forgot. I got the city to try and help. When the city got involved and called AJ, he told them he wasn't aware of the situation. Do you see the trend here? The word dishonest comes to mind. I have spent countless days and hours trying to get this finalized and resolved, only to be "pacified" with broken promises stating they would stay in contact and get everything finalized. I have been more accommodating to a company who should be the one putting in countless hours to get this resolved for ME...the customer!! My patience is up. I am now having to spend extra money AND extra time seeking legal council in order to get what should have been a simple task completed. I would definitely not recommend using this company unless you have time and money to waste and want to support a company who does not value their customers. They also have other open permits on roofs that were completed in our neighborhood around the same time ours was. I don't know how a company can continue to take on more work when they don't seem to have the time to complete the work they have already taken on.
The roof job was done in a timely manner after signing the contract. Although Central Florida afternoon thunderstorms did cause some leaking problems while they were working on the roof, they did a good job to fixed the problems to my satisfaction. My real problem with them is not the job they have done, but it's their ability to close out the contract after the job is completed. They sent me a bill to pay for the materials which is only portion of the entire contract amount, so I paid off that bill and roof job was completed in Aug. 2018. However, I've never received the bill for the remaining balance. After contacting them several times over 2 months, I was finally able to obtain the bill for the remaining balance in Nov. 2018. I sent my check to pay off the remaining balance before Thanksgiving but by the end of year, I still have not received anything from them stating the balance has been paid off. Thinking it might be the holidays causing the delay, so I started calling them again in Jan. 2019 to get the status. After calling them several times over two weeks, they finally told me that they have lost my check and ask me to send another check. So I sent another check using certified mail with return receipt. I've received the return receipt about a week later and the check was cashed at the end of Jan. 2019 according to my bank. Over the next few weeks, I've been calling them to get the final invoice showing zero balance, but every time, they just told me they will look into it and call me back which they never did. I've also come to find out that Ron West Roofing still has the lien on my house, which made me more irritated. Now it's Mar. 2019, I'm still calling them every week to get my final invoice and they are still telling me that they are looking into it. 7 months after roofing job completion, I'm still stuck with no final invoice showing zero balance and a lien on my house. This is a very awful company. UPDATE: I was finally given new information after calling them again after I wrote my review. I was directed to their regional manager and he was able to resolve my issues and sent me the final invoice while we were on the phone. The title company also confirmed they have received affidavit of work completion to clear the house title. If they’ve done that few months ago, they would have gotten a better ratings.
The best part of the job, was when they finally finished. Will never use them again.
Thank -you Anthony for your professionalism during a very stressful time. You made me comfortable and did a awesome job. I will highly recommend u to my friends. Yes
Ron West roofing took great care with all my hurricane damage. Upgraded my roof and handled everything courteously & very professionally. I had no worries after I contacted them. Thankful for all their help. I would recommend them to anyone. GREAT job Thanks
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