- Country: USA
- State: Florida
- City: Naples
- Address: 5335 Jaeger Rd, Naples, FL 34109, USA
- Phone: +1 239-514-1100
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I had the Worst experience of my life with Dickson roofing.Had cracked tiles after hurricane.Engaged these guys to fix it.When they were bidding the job they were civil.After that ZERO communication. Calling the office to find out when they were coming was not acceptable to them.One day a pallet of tiles appears with NO warning in the middle of my driveway so cars couldn’t go in or out.Then a week later men appear on my roof but not one spoke English.There was ZERO communication .They said they did the work ,finished with zero communication,spoke to me ,not one word, and then I received a bill via email.Like a trusting idiot who wants to believe in people I paid it because I assumed they were men of few words and got the job done. A few weeks later a man was trimming some trees for us and told us did we know we had hundreds of cracked tiles on our roof. Just what we hired Dickson to fix.Well my wife called Dickson to get some answers .24 hours plus went by with no return phone call so I called them again. There was no agitation or bad words.We simply wanted some answers. Well Dickson sent his foreman out to look,by the way ,this foreman was Never at our home during the job,.He told us that they had repaired all our broken tiles and someone must have walked on the roof to break these new several hundred tiles.However since their repair no one was ever on our roof.He also showed us a video of a roof with no broken tiles.However, it was not even our roof in the video. This wonderful foremanthen told us they would not help us fix this because we called them twice and this was rude. Terrible ethics.Horrible customer service.I cant recommend.
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