- Country: USA
- State: Florida
- City: Clermont
- Address: 12739 County Rd 561A, Clermont, FL 34715, USA
- Phone: +1 352-459-7077
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J M Smith Roofing Clermont, FL 34711, USA
We used Premium Roofing to fix a repair that had gone unseen since Hurricane Irma, however was found during a home inspection. They were fast and easy to work with!
Had Premium out to Windermere yesterday to replace some rotten wood and re-shingle a problem spot. The work was done very well by a couple nice guys who seemed to know their business, I would hire this company again.
nope...Lost insurance. They came to fix it, but pieces are loose. $900 lost. No detailed receipt provided, either.
I was hesitant to make an appointment for an estimate because I had to be present and I am very busy at work. I explained to the lady who answered the phone (very nice and professional) and she said no problem, they'll give me an early appointment, showing up between 8:30 and 9 a.m. I figured I could make that work. At 9:20 a.m. no one had come so I called and left a message. A few minutes later someone else calls to say they had a roofing emergency (doubtful) and could come later in the afternoon. I said no thank you politely, but I don't want to even bother with a company who cannot arrive for a scheduled appointment. Had I not called, I'm pretty sure I would still be waiting. I'm really disappointed, they had good reviews on HomeAdvisor, I had all but decided to go with them, so I find this fiasco disappointing. Back to the drawing board.
First, let me begin by saying that our roof was custom designed by the home's architect to showcase the community and is extremely complicated. We have struggled with various leaks over the years and have several roofing companies try and fail to find and fix them all. We contacted Premium Roofing because of a leak caused by Irma and were very impressed with their professionalism. First of all, I never like to meet a roofing "estimator" who's clothes, truck, and smart watch is cleaner and newer than mine because I feel I am paying twice as much. Their guy Dusty showed up looking like he was ready to work. Professional, not dirty, but looking like he was ready to climb on a roof. His truck also looked like it was actually used for roofing work! Despite his rugged appearance he was consultative, informative, and very professional. We let him know about the problems we had with other roofers and he reassured us that all of his work was backed by a 12 month guarantee. His team got right to work and replaced a section of the roof fixing one of the more stubborn leaks. His team also patched the leak caused by Irma. Not cheap but fair, fast, professional, and thorough. He successfully fixed half the leaks. Wait....only half? Yep. They missed two leaks. Did I mention our roof is complicated? We called him back to take him up on his guarantee and true to his word, his team came out and fixed the remaining leaks at no charge. A service professional that stands by their work and charges a fair price is very rare these days and I would definitely hire them again.
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