Chris Natelborg review about company Roof Masters Inc.

We recently had a leak in our roof by the base of our chimney. Roof Masters had great reviews on Angie's List, so I emailed them first. They called back the next day and sent a crew out to inspect it within the hour. The crew made a small repair and told me to contact the office for further repairs if it continued to leak. Well, it continued to leak so I called the office and spoke with the same gentleman I spoke with the first time. Suprisingly, he had no clue who I was and his reasoning was they hadn't created a work order or bill for me. Well, I refreshed his memory and told him we needed to have the additional work done. He quoted me $250 over the phone and said they would have a crew out within the week if the weather cleared. The weather the next day and I waited until the weekend, but the work wasn't done yet. So I called the office, spoke with a woman and had her leave a message for the guy that I was wondering when the work would get done. I received a call from the guy a couple days later and he said that he had personally come out to inspect the roof and now quoted me $450. He again said the work would be done within the week. I was a little perturbed that I had received no notification that he was going to be stopping by my house, let alone going on my roof. It would have been nice if he alerted me when he was coming. At any rate, I continued to be patient and waited another week. Still I had received no communication and the work was not done yet. At this point, I called and spoke with the woman again, and I told her this needed to be done ASAP before the rain started again. She apparently wrote down my concerns and passed it along, but offered no condolence or urgency -- she simply said she would pass along the message. I got a call back from the gentleman the next day and he said they would be out the next morning between 8:00 and 9:30am to make the repairs. He offered a quick apology and said they were busy. The next morning, nobody showed up at the specified time. I left for work and never received any notification if the work had been done. From what I can see from the ground, it looks like they did something, but I have no idea what or if they found additional damage, etc. Nothing. And then, a week later I get a bill for $450. In summary, while I was impressed with their quick response initially, I was very disappointed and frustrated with the lack of communication and poor customer service from there on out. They didn't seem to take my situation or concerns seriously, and offered no discount or other benefit to counteract their poor performance. I will seriously think twice about going with this company again, and have no intention of recommending them to anyone else.