Very poor customer service and business skills. Had an appointment scheduled and he never showed up or even call to let anyone know he wouldn't be able to make it. Called after scheduled appointment time to find out what happened, he apologized and promised he would go the following day and still never showed up.

Great service, worked quick and great prices! Appreciated their quick response and went out of their way to help repair my roof leak.

This is an update to the post below: 6 months after the roof was replaced and agreed sum paid, I made between 20 and 30 separate calls asking for the contract and some paperwork record of it. But I still have no papers for the work done and no guarantee for it. Reasons I heard for that include not knowing my address to put on the contract (?), not remembering how much I paid (?) and so on. In several occasions these and other similar questions seemed straightened out and the contract with guarantee was supposed to be delivered to my mailbox but this never happened. I originally rated the work with 5 and I still very much appreciate the hard work that workers put into it. Yet, this follow up with contract and papers can only be described as dragging to no end and deserves less than 1. So I left it at 3. - - - - - - - - - - - - - - - - - - Mr. Townsend and his crew did a great job putting up my new roof - and they were all a real pleasure to work with. Knowledgeable and flexible, he offered me a great price, they started working on it right away and worked daily until finished. THANK YOU!

I talked to several roofers in the Columbus,Ga area. Some of the roofers seemed “slimy” or disinterested. Alan Townsend was plain-speaking, quick to respond and quick to come look at my roof. He gave me a fair quote and his crew did great work. We are very pleased with our new roof. They did a great job cleaning up, too.

We have used Alan Townsend Roofers since 2005! Alan has always been very fair, honest and his response time has always been in a timely manner! We have called him several times over the years for roof repairs and as always he and his crew did an excellent job! Other than a job well done roof wise,the clean up has been exceptional! So anyone who lives on Lake Harding give Alan a call! You will be pleased!