In 2009 my family made the mistake of contracting with Suburban Roofing to replace a leaking roof with a new roof. At that time we were very dissatisfied with the materials they used and their workmanship. The roof still leaked but the owner of Suburban insisted they were not responsible to fix it, so we found someone else to repair the leak. In June of 2018 the ceiling over our front door began leaking during heavy rains. After our bad experience with Suburban we contacted a roofing company near us who came highly recommended. They discovered that Suburban Roofing had failed to follow standard roofing practices and did not flash the roof over the front door where it met the brick wall of the garage. Water had gotten in under the shingles there and completely rotted out the roof decking. It cost $1800 to repair. The roofing company who fixed the roof sent me an email with the bill which read, “Here are the images I took of the area over your front door. Upon inspection it was pretty clear that whoever put this roof on previously, neglected to put any kind of flashing under the shingles and against the brick siding of this area of your home. It was only a matter of time before you were going to have these serious issues/leaks in your entryway. I would certainly recommend you reach out to the previous contractor to see if they will cover your expenses, as this kind of oversight is unacceptable.” Over the next 8 months I tried to do so. I sent 3 registered letters and filed a complaint with the Better Business Bureau. The owner responded to one letter but ignored the others and failed to address our complaints about failing to flash the roof according to code. He focused on legal technicalities to avoid any responsibility for the damages instead. My mother, father, and I were co-owners of the house on the property deed and lived there together, but my father was the one who made the call for the repair and whose name was on the warranty deed. Suburban said the warranty was not transferable to us, but only my father could make a warranty claim even though he had been dead for two years. In responding to the BBB complaint he used the same excuse, but added that he had dissolved Suburban Roofing and was no longer liable for any work he had done under that name. He is now incorporated at the same location, with the same website, advertising the same business, but as Suburban Roofing Enterprises, so warranties issued under the old company were no longer valid. I tried to get a judgement against the owner in Magistrates Court. The judge was regrettably unwilling to rule about Suburban’s failure to follow proper roofing practices because of those two legal technicalities, so the owner was able to avoid any responsibility for his work. My interaction with the owner during our time in court was very unpleasant. He was unconcerned about the quality of the work he did or the damages he created. He refused any attempt to mediate the situation, but kept repeating the same excuses as to why he was not responsible for the work he had done. Suburban Roofing Enterprises and its owner advertise themselves as a servant company of integrity that follows ethical business practices. They demonstrated to me that their word is meaningless and not to be trusted, and that they will use every excuse they can use to avoid taking responsibility for the quality of their work. I am adding my experience to that of others who have had similar experiences with them and the lengths they will go to avoid responsibility for the warranty promises they make. Buyer beware! Jean Ann Crites Morris Lawrenceville, GA

I had several estimates for a new roof (January 2016). The owner came highly recommended and provided the most comprehensive written quote at a fair price...including aerial views for exact meaurements. He was able to schedule the job and have everything completed less than a week after my initial call. He was at the job site from start to finish and was kind and compassionate during a difficult time for my family. Highest regards, The O'Brien Family

My experience with this company has been very negative! Do not use them! The BBB rating should be F The story begins 8 years ago when they put a new roof on our home after significant hail damage. My wife and I were in Philadelphia at the time with our new born son in ICU for weeks after being born in Atlanta with a life threatening condition. When we returned home we found broken exterior lights, torn screens on the windows and gutter damage that Suburban roofing did while installing our roof Greg did come out and make an effort to repair some of the lights and screens. He never repaired the gutters. Since then we have had nothing but trouble with the roof. The insurance adjuster plus other roof companies confirmed the roof was installed incorrectly and in one area the used the wrong shingles for the pitch of the roof plus they reused the original flashing. We have leaks and water damage from the incorrect installation and gutter damage. The most recent attempt to get them to be honorable and correct their errors has been a nightmare I have been calling them on a regular basis since early March and never got any of the management on the phone. ( it is now May 3) They did finally send a guy out who admitted the roof was installed correctly. He then ask "who did the work?" I responded your company did . His immediate response was..."Your roof is out of warranty" he had no idea how old the roof was. It gets better. He went weeks without quoting the job for the needed repairs. When I called and threatened to write bad reviews the technician called me back. He said he would do it on the side if I wanted him to. So he was not even going to put the job through suburban roofing! What kind of outfit is this? I would tell anyone considering a roofing contractor to run from this company quickly Suburban roofing should have a very negative rating !