Had my Solar Water Heating system serviced as per the 5 year standard. The service runs $325.00 for about 20 minutes of work and approximately $55.00 or less in parts. This to me being a contractor is somewhat high. Now that I know what to do I will service the unit myself in the future. However for those that do not feel comfortable servicing their own unit be prepared to pay a high price. The service includes flushing deposits out of the water storage tank, replacing the sacrificial anode that resides with in the tank itself and change the pressure relief valve located on the roof panel. Some smalls adjustments if needed. This only needs to be performed every five years. The crew was nice enough and answered all my questions. I am glad to know the system is running and in good condition. Hard to write that check.

If I could give no stars I would. This company is not reliable when dealing with warranty service. I had a leaking tank and thought that having a warranty means something. I called and called but no help when I had to get the leaking tank fixed. I kept getting the run around and basically I had to call someone else to replace the tank for over $1000. I will never trust this company or Poncho as he does not back up his products. Good luck to you if you ever have a problem with your products.

I had the opportunity to work with Blake Hayward of Poncho Solar. He was a professional and very accommodating with my busy schedule. He gave me the best deal after getting two other quotes. The work was completed in a timely fashion, and he also had the old water heater and panels removed. Highly recommended!

I have never left a negative feedback for any company I have used, I normally just never use that company again, but this morning is different. I strongly recommend going with another company other than Ponchos. Totally unreliable service, obviously the lady on the phone does not care about the problem, she went so far as to tell me to find someone else. So much for standing by your product and workmanship. Ponchos has seen the last of my business and future recommendations.

Called at 7:30 am about my solar hot water heater not running. By noon they had somebody at my house fixing the issues. Same day service is something I’ve rarely seen in Hawaii, 5 stars will do business again.