5 reviews
  • Country: USA
  • State: Michigan
  • City: Kalamazoo
  • Address: 251 N Rose St Suite 200, Kalamazoo, MI 49007, USA
Phone number
Working hours
  • Monday: 8:00 AM – 7:00 PM
  • Tuesday: 8:00 AM – 7:00 PM
  • Wednesday: 8:00 AM – 7:00 PM
  • Thursday: 8:00 AM – 7:00 PM
  • Friday: 8:00 AM – 7:00 PM
  • Saturday: 8:00 AM – 7:00 PM
  • Sunday: Closed
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5 Review(s)
David Kirk
04.07.2019

Turnkey was great! From Justin to Britteny, to the roofing crew and Anthony and his painting crew! Fantastic! Thanks.. My house looks amazing!

Jack Peet
18.01.2019

Estimator Justin was very detailed, polite and genuine. Their price was extremely fair and the details were impressive. The install crew was great. Arrived when they said, left at dark after a full day of work. Very respectful of my property. Turnkey was so impressive to me that I’ve already hired them for another job. Highly, highly recommend.

Sheila Blackwell
13.06.2019

Update: After reading review and our stopping pmt Mr. Dylan West returned to address all our issues and assured us all would be corrected by Turnkey crews. Overspray was cleaned up. Roofing issues were taken care of as promised. Wood siding was repainted in the technique that was spec’d and it looks great! Turnkey Crews worked hard and were extremely courteous as they corrected the subcontractors mess. We do have some blotchiness on the painted brick bc touch-ups we’re done with a diff sheen and not all were retouched with corrected paint. The front door still has paint pulling up and it appears the original issue was not scraped or sanded as needed and we do have overspray in different areas. At this point we are moving on. Mr. West did discount our invoice by 1k off the original 7+k for the painting. We agreed to amend this review when job was completed. We chose Turnkey to do our roof and to paint the exterior of our house. Justin gave a very detailed proposal/bid of both jobs and stressed that when you hire Turnkey you get their own crews that are full time, paid fairly, insured etc. this was a big selling point for us and made up for the fact they were higher than our other bids. During the proposal process communication was amazing. Once deposit made on both jobs- communication took a big nose dive. Roof was completed late fall- looks great after a couple of call backs for some minor things overlooked. Crews were great. Painting was for this spring- weather has been less than cooperative, but we did NOT push for a start date. Once job was clear to start communication was not great. Again, we were understanding, bc of the weather. Job starts and stops several times leaving our home less than secure, but we realize they have no control over weather. Then we learn it is a sub contracted crew- no notice of this from Turnkey, so we had no opportunity to decline subcontractors nvm that was not what we were sold. The crew sent out had their own processes and techniques which were much less labor intensive than we were bid, again this was not communicated to us by Turnkey but Dylan did admit after the fact it was a much less labor intensive technique. In the end the house looks great, but we discussed our concerns with lack of transparency, communication etc. Dylan West offered canned excuses, but made no offer to adjust the bottom line for the admitted less labor intensive job or to offer anything to make up the fact that we were mislead. He actually expected full pmt for what was bid, not delivered, before the paint was even dry. We could’ve refused, but that would just mean the crew wouldn’t get Pd for the job. At this point I don’t even know if the roofing crews were Turnkey employees. Sadly, even though the end results of both jobs look great, due to the lack of transparency, communication and a unwillingness to fix bidding error on their part we will not be using or recommending Turnkey going forward.

Pam Dalitz
12.01.2019

I hired Turnkey to paint the walls, ceilings, and trim on 3 rooms, and a small hallway. The estimator, Jason was friendly and very easy to talk to. He answered all of my questions. Then the fun part> A color consultant, Kris, came to help me pick-out colors. She was creative, and we spent 2 hours looking a pallets of color. I love what we picked out. Jordon and Jayce were the painters who came and painted. My house is absolutely renewed from what is was when we started. I felt totally at ease leaving both guys in my home, even when I went to work. They were so tidy and friendly. I can't recommend them highly enough.

Lauren Vanden Heuvel
10.10.2018

Turnkey Builders installed a new roof for us and did a fantastic job. From the estimator’s visit, to the actual work, they were extremely easy to work with, and completely professional. Justin, the estimator, was very thorough, climbing into the attic where he found the cause of a ventilation problem we had. Turnkey provided a comprehensive estimate, including pictures, describing in detail what they were going to do, with a very detailed breakdown on costs. Dylan proposed replacing a portion of the decking and took me up in the attic with him to show me the issues. We had three roofers provide estimates, all who were highly rated and recommended, but only Turnkey took the time to show me what they were proposing to do and why. During the actual work, they replaced the roof in sections, so that we were always protected from the rain, which happened two of the days they were working. Dylan West was very responsive to questions we had and did a great job communicating with us about timelines. They were also very flexible about receiving payments from our mortgage holder, since it was an insurance claim. We are EXTREMELY PLEASED with their work and would HIGHLY RECOMMEND them for roof replacement or any other work. We will use them again for additional work in our home as needed.

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