I'm not sure why my past review is gone from here but it needs to be seen. Ostranders does not do a good job. We hired them to do our new roof and install doors and windows. We experienced the same as other negative reviews. They take a huge deposit and put you off for weeks on end and really drag their feet to get started. After it was finally done we had leaks and reached out to the owner with no response. After filing a BBB complaint they sent someone to fix the blatant mistakes. Now, our roof is 3 years old (same as our house) and we will be spending an exorbitant amount of money this fall to re-do everything the way it should have been done in the first place. Some issues we are having are not their fault, but most are directly related to how they put our roof on (wrong). Beware of this company!

We gave a downpayment in july or august and they did nothing. I went into the office just before fall to ask when they were coming and was told in one week. No one came. I went in to the office in early fall asking if they were going to get my windows done by christmas and was told yes. I went to the office a week before christmas and no explanation was given just a "yeah that's not very good". They finally got to my small siding repair job but the men who came to my house had not been told what to do. Lloyd came out and measured my windows a few days before christmas but it is almost February and i am still looking at the world through steamy foggy broken windows. The people all sound nice and look professional but i get the feeling if you dont know the "secret handshake" they just stick you on the bottom of the pile. I have never heard of fixing the glass on four windows taking SIX MONTHS. They will politely put you off and put you off and put you off.

The communication to get the project going was a little rough at the beginning, but improved as the project went on. Rachelle was a great help and always very kind when talking on the phone or emailing. They installed the windows in two days with the exception of one window that was not the right size, however, this was a manufacturer error, not their's. Ostrander installed the correct winow as soon as it came in. I am very satisfied with their work and would recommend them any day for windows. The installer even remember the kid's names when he came over the second time, very personable. The price was also reasonable. 5 stars for sure!

Over the years I've had Ostrander's do many jobs on my house. From installing a complete new roof and windows to adding our deck on last summer, these guys are true professionals. I would recommend them to anyone looking for exterior home improvements. Also, their office manager Rachelle is always very pleasant and helpful every time we call there.