
- Country: USA
- State: Michigan
- City: Ferndale
- Address: 1640 E 9 Mile Rd, Ferndale, MI 48220, USA
- Monday: 8:00 AM – 9:00 PM
- Tuesday: 8:00 AM – 9:00 PM
- Wednesday: 8:00 AM – 9:00 PM
- Thursday: 8:00 AM – 9:00 PM
- Friday: 8:00 AM – 9:00 PM
- Saturday: 8:00 AM – 9:00 PM
- Sunday: 8:00 AM – 9:00 PM
My roof and gutters look fantastic . I had a great contact person, Sam, who was the most kind and was very helpful when picking out my colors. He was always on time and his crew was also on time. It was a very windy day and they made sure all the items that flew around were quickly picked up. The quality of the roof shingles and gutters were also the best grade for my condo. I would give them a + 10. My home never looked better. Thanks to the Pro Home team. I got my neighbors approval also how they worked around the clock to finish and clean up after themselves. Great Job
I had seamless metal gutters installed and also blown in foam insulation in my exterior walls . Jason, our sales representative was excellent. He was very knowledgeable of both products. His presentation thoroughly explained both products and how they would be installed. His quote was exact and I was billed exactly what I was quoted. Both installation teams were professional, courteous, and efficient. Each job was completed within three hours. I got three quotes for this project and although pro home-improvement was not the cheapest I am very glad I selected them for the job. I would recommend this company to anyone looking to have projects done.
Just signed a contract with Devon, their Sales person. Got a competitive price. Deven is a excellent representative of the company. Great job on presenting the reasons to go with Pro Home and how our Roof Replacement project will move forward. Highly recommend Devon. Will write another review on Project completion.
Our experience with Devon was great. He listened to us, took what we were trying to do, and showed us the potential of the project. Devon has an eye for color, material, & style, and helped us choose something that would appeal to us as well as the next homeowner. He was easy to work with, punctual, professional, and knowledgable of the product, the company & the process. Very positive experience.
My husband and I decided to reside our 1,200 square foot home earlier this year. We were also getting new gutters, a sliding back patio door, soffits and window trim, and wanted to work with a company that could handle the whole job. We gathered multiple quotes, and Pro Home Improvement was by far the most expensive. However, we felt comfortable with our salesman, confident in the product we were getting and that the work would be done professionally. Overall, does our house look nice? Yes. Am I thrilled with the work that was done and how it was done? No. Especially for the price tag. Here are some of the issues we had throughout the process: - When we met with the salesman initially, we mentioned one of our biggest concerns was that around the windows, the caulk was very yellowed and off-color. He told us the crew would clean that all off before framing the windows o When my husband came home from work one day, he found the windows being framed in but not cleaned. When asked why that wasn’t happening, the crew blatantly told them that was not their responsibility. When we called the salesman to ask what that was all about, he agreed with the crew. - Completely covered over one of our outside lights and failed to put a cover over the dryer vent. o For some reason, the crew chose to completely side over one of our outside lights, which was next to our back door and used quite frequently. o These two fixes took three weeks to be addressed. - Back patio door was not installed properly. o When I went to open the door one day, I noticed a gap appearing in the top right corner and I was able to see outside through it. We then realized that you were able to slide open the side of the door that isn’t supposed to open, and there was no way to prevent anyone from getting in that way if they wanted. o My husband found the error where a piece was not installed and called the company to ask about coming to fix it. On the phone they mentioned that they had this extra piece left over after install but didn’t know where it went. WHAT? - Crew was disrespectful of our property. o Parked on our lawn without permission, leaving deep tread marks from their tires (the work was done in spring, so the ground was very wet) o Left their lunch scraps in our backyard (found Cheez Its, peach pits and other random lunch scraps scattered around our backyard) - Did not clean up well when the work was done. o Window sills were filled with dust, dirt and debris. o Left countless nails scattered around the outside of our house. In our driveway, front garden, back patio… everywhere. To this day, we are still finding them periodically. o Blue dust was left all over our brick patio from the crew cutting siding on it. o Left a box of materials in our yard for almost a month, killing our grass. • When the crew came to fix the light box and put on the dryer vent, my husband asked them if they were going to take the box of stuff with them, to which the crew member said that wasn’t part of the job request. So it continued to sit. - We were sold on a product that we already know won’t perform as we were initially told. o A few weeks after the install was finished, we found a nice size whole in the siding on one side of our house. As it’s by our side yard and we never go over there, we aren’t sure how it happened or when. o According to the owner, it is not the responsibility of the company to fix this after install, however we were told they would come out to fix it for us. That was 7 weeks ago. My husband has called four times and been assured each time that they just got the product in and we’re on the schedule for “this week.” o It’s to the point where we have asked the company if we can just purchase a box of siding for my husband to fix it himself. In a nutshell, I truly believe we could have gotten the same quality job done for less. Our house looks much nicer compared to what it was, but the process was unnecessarily stressful and communication was lacking.