After having our furnace go out, we called HSA (our home warranty company) they put us in contact with Bauenfeind Goedtel. We originally didn't hear from them the first time we called. We called and finally got a tech out to our home. They stated the igniter was out, and replaced it. Well, within 12 hours, the furnace was out again. We got another tech, that I was told was their TOP tech, he stated the last tech did put enough ground cables. Of course 12 hours later, it was out again! Finally got a hold of one of the sales manager, and was pretty much told the didn't have time for me. I got another company out to my house (who has 5 stars) and they we out in 2 hours, and found it, it was actually the whole transformer, they stated it probably was never the igniter in the first place... my furnace is now up and running completely. Terrible customer service, messy and does not clean up after themselves, and that 45 years of experience shouldn't take 3 visits to fix the problem...

Last year, my air conditioner stopped working. We went through multiple contractors, either through the home warranty or through our own pockets, and all of them futzed with it and didn't fix it. BG came out, told us the hard truth (that the unit was shot) and worked with our home warranty to get it replaced. We ended up with a better unit, from a better brand, with better technology. And... The best part.... It's a year later, and I'm freezing in my home office! They're honest, diligent, and well worth using!

Furnace stopped working and my home warranty issued BG as my contractor. After not reaching out to me for 24 hours I called and left a voicemail. Another 24 hours later I called back again and was treated with so much disrespect over the phone that I requested my home warranty company to issue me a new contractor instead of continuing to work with BG. If you have a choice I would not recommend them just from the awful communication that I witnessed.