I called about a leak in my roof, which had leaked through the ceiling of my kitchen. I spoke to an older man who identified himself as Mr. Foster. Sadly, I do not remember his first name, as his phone demeanor was extremely brash and uncaring. I had to offer my address to him before he hung up, as he did not bother to ask. After I told him about my roof issue, he told me he would come to my house the next day. He never showed, never called, and made no attempt to contact me with a reason for his absence or an offer to reschedule. I truly wish there was an option for no stars, as Mr. Foster does not seem to care about the weight his word should carry.