Van and his team were great to deal with. The communication was great from start to finish (from quoting our roof to finishing our roof). They did a great job cleaning up (I think we have only found 3 nails compared to over 100 at our last house when we had our roof replaced). CRS literally handled everything and it went very smooth! They even provided references in our area so we could look at their work ahead of time! Highly recommended!

We are very happy that we chose Consolidated -- we chose them because they had GAF and Owens Corning certified crews, excellent reviews, skylight experience and were exceptionally conscientious. Their price was reasonable — and they just had one price, not an inflated price to negotiate down. They did a very neat job, and were responsive and easy to work with. We like that they include in the purchase a GAF golden 50-yr warranty. We found the crew and Van, our operations manager, to be capable, honest, and a man of his word.

Although I was originally happy with the work performed by CRS when they replaced our roof in August 2017, I rescind all recommendations. Unfortunately, the original individual we worked with has since left the company; those remaining are unprofessional, do not stand by their work, and do not care about customer service. Two years after having our roof repaired, we noticed a leak in the garage – as well as mold blooms on the ceiling related to this leak. I contacted CRS via email on 2/24/19 to have them evaluate this leak. After 1 month of unexplained no-shows, Van Starling visited our property and looked at the roof from the sidewalk an quickly diagnosed it as a "gutter problem" and not his problem - despite never actually getting on the roof. However, he said he could “do us a favor.” We had not had any gutter issues prior to the roof installation, nor had we had any work done on the roof or gutters in the past two years that would lead to a problem. Despite promising to fix this issue, Mr. Starling cancelled and/or missed several subsequent appointments without any advance notice. This pattern of behavior repeated for >2 months, until 5/20/19. On that day, Mr. Starling was scheduled to arrive to assess/fix the leak, and we were instructed that he would call one hour before arriving. At 9am, I emailed the office to confirm this appointment was still on the calendar, as I had not receive any communication from CRS for ~2 weeks (ie, no confirmation of appointment date/time after the email in which it was originally scheduled); I received an email from the office at 1:30pm reiterating that Mr. Starling would call before he and his crew headed to our location. When I had not heard back from Mr. Starling at 4:45pm, I called and expressed concern that he was going to be cancelling this appointment for the 5th time in 2 months. At 5pm, I received a call directly from Mr. Starling: he sounded offended that I had called to check whether he would be arriving rather than continuing to wait. Within seconds of being on the phone, he began raising his voice and interrupting me, telling me to “shut up, little lady” and shouting “I'm not going to argue with you, woman” – even as he admitted that there was no way he was going to make it to our place that day. During the “conversation” Mr. Starling shouted and talked over me. Finally, before abruptly hanging up on me on May 20th, Mr. Starling accused me of cancelling appointments multiple times and causing trouble; I have since sent him and his office a record of every time our messages had gone without a response and every time he had not shown up for a scheduled appointment. While I recognize that unexpected things happen, I was never given the courtesy of a cancellation. In fact, missed appointments were never acknowledged until I contacted the office to understand why I had not received a visit and ask when we could reschedule. Between 2/24/19 and 5/20/19, we did not cancel a single appointment, and were more than accommodating by rescheduling and making ourselves available on >5 separate occasions. However, because we refused to leave our property unlocked to allow CRS to come by and enter at their leisure without us present, we were considered to be “unreasonable” and to be “causing problems.” Mr. Starling’s unprofessional and frankly unacceptable behavior throughout this entire process – which culminated with him shouting at me on the phone, calling me derogatory names, and hanging up on me while I was speaking - has shown me that CRS does not care about honoring their so-called “worksmanship warranty” and that they do not stand by their work.

They fully replaced our roof here in Apex and did a wonderful job. Both Van and his son (also named Van) were super informative and helpful. From the initial consultation presentation, through the scheduling for the installation, through the actual installation, through the final cleanup after they finished everything, they were great. Thanks!

Fantastic company to work with. Extremely courteous and conscientious. Installed a new roof after Hurricane Florence left us with damage. It looks great and they diligently cleaned my yard and driveway before they left. God Bless you guys!!!