Leo is absolutely the worst communicator I've ever met. Certainly doesn't seem to need and/or want our business. We've been chasing him down for 6 months to come out and look at the leaking roof and skylight. He has hung up the telephone on me, doesn't reply to text messages and even asked me to remind him about our appointment. The only reason we are using Leo is because we have a 10-year warrantee from the previous home owners.