
- Country: USA
- State: Nevada
- City: Las Vegas
- Address: 112 E Maple St, Henderson, NV 89015, USA
I used Baccus a couple of years ago and was very happy. So when my mother-in-law died and we sold her house, (the inspection report found defects in the tile roof), we called Baccus again. They could have sold us a bill of goods, but they only fixed what was necessary and did it at a very reasonable cost. When the inspector came back to re-inspect he gave the work two thumbs up. I see the negative reviews about gate codes and scheduling.....all I can say is if you want good work at a good price, they are worth the wait. (I didn't have any problems with delays or gate codes.)
I had loose roof tiles that needed to be fixed. I tried reaching out to a few companies but one was too booked to even come to take an estimate and another never returned my calls/emails. I was so happy with the quick response from Baccus roofing. I was able have someone come out for estimate the next day. Once the estimate was complete, I was told they were booked through April/May but would be able to come out in between jobs since mine wouldnt take long. Less than a week later, they were able to fit me in same day. The team who came out was very nice and they completed the work in about an hour. I would definitely recommend them.
Needed a roof leak fixed quickly for a new home I purchased on short sale. The team came out and explained to me that it was pigeon poop that had built up at the top of my rotunda due to them nesting there and water was unable to flow off the roof. (it puddled) They cleaned the entire area up (5-6 bags of pigeon poop), patched the holes and recommended I call pest control. That pest company came out and put up caging and spiking but did a poor job at it. As such, the first big rain came and the same area of the roof leaked again. I called Baccus back up and they sent two teams of roofers out within days to clean up another insane amount of pigeon poop, completely tear back the roof, apply peel and seal waterproofing and repatch a much wider area than they had previously. All at no additional cost to me. I appreciate that they stood by their warranty despite the issue not being entirely their fault. I felt they treated me fairly and decided to take the pest control matters into my own hands shortly after their work was complete. Happy to say I no longer have leaks!
A no call, no show for an estimate. This was disappointing because I was actually interested in meeting this guy, who seemed knowledgeable and to the point in our initial phone conversation. Our estimate was set for 8:30am today. I called at 9:30am and was told the estimate was scheduled for between 10am and noon. I called again at 12:30pm and was told he called but no one answered so he went on to his next appointment. My phone was with me all day, no missed calls. They probably wrote my number down wrong, so I provided it again. I expressed frustration and was told they would give my number to their guy in the field and we could expect him sometime after 3pm when he finishes his list. The day has ended and still nothing. I'm censoring my frustration. The guy who took my calls throughout the day seemed to be nice and professional though!
Best roofer in Las Vegas/Henderson area in my opinion. The owner, John, is an honest and fair roofer. I hire roofers to fix roofs for solar jobs all over Henderson and Vegas. Used to hire lots of different guys; I have probably interacted with nearly every roofing company in Vegas at some point. I only go to John and Baccus Roofing nowadays. Their prices are always low, usually significantly lower than others, and John communicates well. I have not had the unfortunate problem of the previous reviewer.