We welcomed Steve Gallagher from American Custom Exteriors and Interiors into our home on Wed., March 6, to talk with us about a set of three kitchen windows we want to replace this spring/summer. This was a rescheduled appointment since the company cancelled the first appointment a few weeks before, on the day of the appointment. While here, we had Steve take measurements of six bedroom windows we will also replace over the next year or two. We asked that he provide us with a quote by the end of the week so that we could compare it with quotes we received from two other companies. He didn't know if he could respond that quickly, but agreed to talk with his supervisor and would make an effort to meet our request. We have not heard from the company since March 6, and today is March 20. A phone call or email (he took both our email addresses) to say that it would take more than a few days to calculate the info would have been appreciated. Even a message telling us that there was no way we could be fit into their schedule would have been acceptable. But nothing. We are left to wonder what the reason is for such unprofessional behavior. We reside in a poor area of the city, in an old house, but it is obvious to any visitor that we have invested a significant amount of money in renovations and improvements in this 1910 home we've lived in for 33 years. American Custom Exteriors has left a sour taste in our mouths. We rated it 1-star only because a "no star" rating was not available.

We could not be more pleased with the professionalism and attention to detail ACE provided. From start to finish the staff is amazing, when they completed the project you could not even tell they were there, very clean and the job turned out amazing! We put out trust in Marc and his staff and they made our home look amazing. Make sure you put them at the top of your list!

We've hired this company 3 times, and each time they've done terrific work. They worked miracles in our tottering 1905 house installing a shower and 2 large closets. In the current house, they did equally good work replacing entry doors, all the windows, and renovating the bathroom. American Custom has considerate, polite workmen - and they're wholly competent. If you hire someone cheap - window guys, contractors, roofers - you're asking for trouble; trouble MUCHO! The deal looks good until they start and your life becomes an utter misery. And soon, the permanent mistakes have become a permanent drag. But hire the best contractors and very soon you won't care about the money anymore and you'll have a proper job. (1) Superior quality (2) Finish on Time (3) Price -- Pick 2 . . . If you want diligence, competency, and professionalism, then you pay for it. If you skimp, you'll get what you deserve: lousy work. As my Chinese client says, "Buy the best and cry once."

I can’t begin to express my gratitude to the wonderful staff at American Custom Exteriors. Kevin Mondschein exceeded our expectations throughout the entire process and was just a call or message away if we had any questions. We love that each facet of the business had it’s own qualified team of installers so they were masters at their specific tasks. Our window installers, Mike & Mike, were meticulous, professional and overall wonderful during the installation process. We couldn’t be happier and would highly recommend them to anyone who inquires.

American Custom Exteriors and Interiors renovated our kitchen and bathroom in the 100 year old house we bought in East Rochester and they did a top quality job at a very good price. Juan and his team, who worked on our house, showed great attention to detail, workmanship and even added custom shelves to our bathroom that really make a huge difference. Our job involved plumbing, roofing, siding, electric and interior renovations and American Custom has expertise in all these areas which was reflected in how well and how on schedule the job was done. I highly recommend you check them out if you are looking to do any work on your house outside or inside! Steve Witte