I believe his roof work could be great but I would not recommend Santiago roofing to anyone because of his 'he's important than anyone else'. His exact words as a response to waiting for 10 min is "I wasted an hour of my day". "I am a busy guy and can't wait around while you do whatever. Good luck finding someone else" At first, he said he would come one Tue afternoon. Didn't show up; didn't follow up. He is very busy. I kept following up. We finally made an appointment for another Thur between 10 and 11. He didn't show up nor contact me at all. I followed up with him at 11:16 very kindly. We rescheduled to 12-12:30. I walked to the gate for my delivery at 12:17 but didn't bring my phone with me and went back to the house for the restroom. When I reached my phone I saw missed messages and calls from him. I called and texted and apologized immediately and ran to the gate. On the phone I said literally "I am sorry. I am at the gate." He said, "I waited. I am done!" and then hung up on me. I texted to apologize that I didn't have my phone for 5 min. His text back was "I waited 15 min+ min, not 5 min. I'm a busy guy and can't wait around while you do whatever. Good luck finding someone else." I double checked all the time stamps for our communication. It was 10 min. I feel very petty now that I'm writing this review. Yes it was my fault I didn't have my phone for 10 min. But I don't deserve his abusive attitude and language. I wouldn't want any service from someone like him. He made me feel he's an abusive boss. I need to be at my phone any second - otherwise I'm fired. But he can ignore me, not show up because he's a very busy man.

Just finished dealing with Steve the owner of Santiago Roofing.. These pics show damage to fascia boards due to poor installation of drip flashing. Fascia boards are dry rotted and need to be replaced, the flashing was not lapped over the fascia boards. Water should never be running down the backside of fascia boards.. He was very angered that we pointed out the problems and walked off. I've worked in the construction industry for over 35 yrs, I have never seen this kind of damage, it is solely do to poor workmanship.

We had a very good experience with Santiago Roofing. They were very friendly, punctual, and trust-worthy. When we had a leak occur after their initial fix, the owner came back out within 30 minutes and was on the roof in the rain to put up a tarp. He came back within two days and went above and beyond to make sure it wouldn't leak again. We will definitely use Santiago for any future roofing issues.

I have had the opportunity to consult with Santiago Roofing and have found them to be honest and dependable. They are a great family company that still believes in treating others as they would want to be treated. Steve and his wife Deb are caring people and make sure that they go the extra mile. When ever I have questions my calls and emails are returned quickly. I would highly recommend them for any roofing issues.

I've known the owner, Steve Eliason, to be a very trustworthy and ethical business man now for the last 5 years. He is truly and expert in his profession and makes every effort to be available from the very beginning by not delegating his customer relationships to others on his team. His business strives diligently to provide the very best in service, materials and customer satisfaction. I recommend anyone who is looking for residential or commercial roof repairs or consultations concerning roofing problems, to give him a call.