A disabled child. YOU STOLE THOUSANDS OF DOLLARS FROM A 12 YR OLD DISABLED CHILDS FAMILY! We hired Jacob’s Ladder to build a handicapped accessible ramp and deck that would allow our son to get around in his wheelchair and use his backyard to play like he’s been wanting to do ever since we moved in to our home. At first everything was great. Jacob came out right away and was very convincing and after much research we decided to go with him. We agreed that he would have our project completed by a certain date. We gave him 50% down as a deposit. Not only is it not completed, it hasn’t even been started. Jacob has never been out since he left with our money. He has sent numerous texts over the last month stating all sorts of excuses. Most recently that he was working with the owner of another company to help with our project. I spoke with that owner and he has never been in contact with Jacobs Ladder regarding our project. Now Jacob won’t answer calls, text or reply to my emails. Recent reviews I’m seeing look like this has been a trend lately. Unfortunately, those reviews came after we signed our contract. All we want is our money back. If you’re looking for someone to actually show up and complete the job you pay for, please learn from our mistake and DO NOT CALL THIS MAN!

I had a leaking roof, and he came out and we both agreed that it might be caused by improper flashing, so flashing was replaced.....still leaked.....so we figured it was the transition from shingle roof to flat roof.....haven't been able to get a hold of him since then to do the work.... after countless attempts....I'm moving on to someone who wants to run an actual business. DO NOT HIRE HIM.....HE WONT ANSWER!!!

Hired Jacob to replace some gutters and install leaf gutter guard early May 2018. Quote was for approx $2,800 and he needed half down to secure materials - which I sent and was deposited mid May. Project was to be completed in ''approx 2 weeks' and this is how everything went down over last 3 months.... On 6/6 was advised we were scheduled for 6/15 to have work done On 6/18 was advised he had installer issues and wanted to reschedule for week of 6/25 - I said sure On 6/29 I reached out asking for an update as I hadn't heard anything nor was the work done. Was told he would out Tues 7/3. Note we are 6 weeks (not 2 as quoted) into this project at this time On 7/3 was told they would be out 7/5 and 7/6 On 7/5 was told they'd be out 7/6 and 7/7 On 7/6 was told they couldn’t do it due to medical reasons and check would be refunded ASAP. On 7/11 I reached out for refund check status as I hadn’t received it and didn’t get a response On 7/12 I reached out again and was told refund check would be mailed out 7/13 On 7/19 I reached out yet again and was told it would be refunded soon. It’s now 8/6 and still no refund check has been received. I have submitted a complaint with the BBB and plan to take them to small claims court to get my $$ back. I am also going to reach out to 13abc news since they did a story on him last month about screwing over a family with a disabled kid (he cashed the check and never did the work). He has 5 star reviews up until 2017 but appears to be as crooked as they come based on all of my experiences with him.

They dumped us: took money and ran away. We signed a contract to remodel our kitchen and paid half of the price right away.. Jacob''s ladder carried out the demolition and put floor boards for tiles, and then walked away to not show any again. The company CEO was inventive enough to keep me on hook verbal (no writing exchange) saying that he was experiencing personal troubles. He cut the communications as I asked him to go in writing.. I hired another company and it turned out that Jacob's ladder screwed up all the electrics (cost me $ 1200 to fix) and tile baseboard. (another $1000) What a shame! We'll have them responsible in court. They are swindlers.

Jacobs Ladder crew did an amazing job on my roof replacement from start to finish. They started at 6:45am and were completed by 1pm. Clean up was completed and I have to say that you would have never known that any contractors were even at my home. A+++ to them and we will recommend this business in the future.