I have nothing but positive things to say about my experiences with Aspen. My family needed a new roof badly. It had recently started to leak and was losing shingles whenever there was a big wind storm, which is very common in my area. Jesse Milich was our Aspen rep. He came out, assessed the damage, and helped us file our home insurance claim. He was there every step of the way, from meeting with the insurance adjuster to the actual installation of the roof itself. The communication was fantastic. He was constantly in touch via email, text and phone calls. They planned starting the project according to the weather forecast - when there was a sunny few days they were scheduled to come out. On the first day of the project, a team of 2 arrived promptly at 7am and got to work tearing off our old roof. By noon, the tear down was almost complete. This was a HUGE project, as it ended up that there were 5 total layers on our roof! Another 3 team members joined at this point and worked solid until 6pm-ish, when they came down and started their clean up for the day. In the morning, the original 2 members returned and finished putting the rest of the roof on and were completely gone by noon. There was not a sign of them left behind. They cleaned up all of the debris. The only remains were our brand new amazing roof! A few days later, another contractor from Aspen contacted us to come and repair some drywall in a closet that had been damaged by the leaking. He worked with our ever-changing schedule, was prompt, and did an amazing job restoring the closet back to perfection. By comparison, a neighbor two houses down is having his roof replaced as I type this. The team has been there three days so far and is not even close to being finished. The poor guys yard is a MESS -- all his plants are trampled and there are shingles all over - even out in the street!!! He should have called Aspen! Lastly, Jesse Milich was also beyond helpful when it came to getting the payment from the insurance taken care of. All of the paperwork was prepared for us - we just had to sign some documents and he took care of all of the rest. This could have been a miserable, expensive, time consuming home improvement experience, but it could not have been any smoother. I know I will not hesitate to call them again if I ever have another contracting project that I need a professional company to perform.

I made 4 different appointments with this company for a roof estimate and they didn't call or show up any of the times. A company that treats customers that way should not be in business.