
- Country: USA
- State: Pennsylvania
- City: York
- Address: 277 Point Cir, York, PA 17406, USA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Wow! My husband and I are so pleased Chad and his crew just replaced siding on one side of our home and they did a great job. We could not ask for more. Chad you are awesome. Your crew cleaned up everything perfectly and the siding looks so awesome, next windows folks call Chad if you want a great job at a great price. Thank you the Markle's Dover PA
Great customer service, very informative and responsive. Superior work and fair price.
I will start this review with the positives. The guys who came out to do the work were very friendly and the job foreman seemed to honestly take pride in his work. In addition to that once the job was done they did follow up as necessary to remedy lasting issues. The work when completed was also satisfactory. It is not top of the line but it got the job done effectively and for a reasonable price all of which was no less than expected and agreed upon. Now the reason for the low review is solely due to poor communication and customer service. Each and every time the workers were either late or I was not communicated back to in regards to the time they would be showing up. Luckily I have a flexible work schedule and could make it work but others may not be so lucky. In addition to that communication with Chad grew spotty as the time went on. He would say he would get back to me with information and I would patiently wait 5-7 days and get no response. This occurred multiple times and made scheduling the work and getting updates on ordered materials difficult. In one of this situations upon my own follow up after unanswered questions and messages 7 days after the original proposed date I received a very unprofessional and rude response. This message was defensive and rude about the reasons why there was a lack of communication, scheduling and updates. It was completely unnecessary as through the entire process I had been nothing but understanding and patient long after most people would be. All of this after a job had to be postponed weeks (note the reason for postponement was the factory's fault but I was promised follow up AS SOON AS the factory remedied the situation). In addition to this the proper color of caulk was not communicated to the workers and part of the work had to be done with mismatching colors that looked bad. It took multiple follow ups to get that remedied as well. I am very understanding that issues come up and things get crazy but that is no excuse for treating customers in a rude and unprofessional manner when asked about follow ups that were promised.
Chad, the owner, was very friendly and professional. They offer a good value. They were very flexible and accommodating to my needs, schedule, and could adjust to the scope of the work. They were very knowledgeable and could tackle a variety of different types of projects. These guys really take pride in their craft. They were willing to do what it takes to get the job done right. I have had them for two projects now. I recommend them. Thanks to Chad, Brandon, and the crew. It was a pleasure doing business with you.
Chad was amazing to work with, came out the day after contacting him to repair a deck for the closing on a property I was selling. Due to the urgency needed chad was able to come back the same week and complete the job! Constant communication, reasonable pricing, and honesty with what needed to be done were great! Thanks again!