Roof wasn't leaking but it had been 10 years since it was put on so I decided to get pipe boots, sky light flashing and chimney flashing redone. Also had 1 bad shingle that needed replacing. Superior was SUPPOSED to call me (according to a girl named Laurel) and set up a day to come out and "service" our roof. It was SUPPOSED to be scheduled on 1 of my days off so I could be at home and so they could get all the banging and hammering done before my 2 year old got home from daycare. Well, that call never came, but their work crew did...after me and my wife got home from work after 5pm. They "serviced" our roof until just before dark. All the banging and hammering had my 2 year old daughter scared to go out and play. Then when they went to leave, one of the workers confirmed that the job was done BUT after I walked out front of my house I could see that the bad shingle had not been replaced. I could also see a rain water diverter portruding from each side of the back of my chimney. The guy who did the estimate weeks ago (last name Sellars I think) claimed that my chimney wasn't wide enough to need a diverter. (The diverter doesn't bother me, especially if it helps stop leaks. I merely bring it up to illustrate Superior's woeful communication skills) While standing in front of the house, I talked to another worker (different than the one mentioned above) and he acted as if he knew nothing about the bad shingle not being done. (I reminded his coworker about fixing it when he was on the roof working an hour or so before that) The worker I talked to in front of the house didn't even talk as if they would be coming back to fix the bad shingle and wasn't clear about how much of the job they actually got done. After I told him the bad shingle being fixed was part of the deal, he then said that they MIGHT come finish it tomorrow. I left 2 messages on Superior's answering machine (after 5pm, no people to talk to) detailing this ordeal and so far no one has called me back. Rain is coming in 2 days. If my job is not finished before that, Superior won't get a dime out of me. If the job is finished but if it leaks, they won't get a dime out of me. And if somebody from Superior who actually speaks good English and didn't just get here from Guatemala 2 months ago doesn't contact me with an explanation/apology about this ordeal, they will not get a dime out of me and everyone I know will be told about this and how they do business.

Superior came out and roofed our house several years ago. When I came home from work I had several fixtures hanging from the wiring were evidently they had thrown the bundles down on the roof. We had to call them out several times to fix leaks we had after they finished which still leak. I ended up sealing the area myself but evidently I was too late I now have soft spots in those areas. A couple of years later a limb fell on my roof as the contractor and I started repairing the he noticed I didn't have any felt under the shingles on the back side of my house. I called superior and they agreed to repair those areas which I thought was good. After they finished that area I went to see if it was done correctly and it was still missing some felt. The Foreman said that the boss only gave him one roll and it ran out so they finish up the shingles without any. I definitely would not recommend this company.

I WENT WITH THE BEST AND MY ROOF IS NOT LEAKING LIKE THE REST!!!!!

Great Fast Service.

Great service and great people