I hired Paul Brown's Roofing to install a gable vent. Rusty came out to assess what I needed and his attention to detail and pleasant personality contributed heavily to my decision to hire them. However, I was very disappointed to discover that much of the work was done while I was away on vacation. I never agreed to this. I needed to be home in principle, but there were also pets inside the home. I would have scheduled the work so I could see what they did, how they did it, and have the opportunity to ask questions or get information, as they were doing it. So the vent was installed - but it was a different style from what I thought we agreed on - and some other things were done, like foam inserted in the metal roof panels, but I don't know what this entailed because I didn't have the opportunity to see it being done. When I returned home from the beach, another (or maybe the same) crew called to schedule a visit because they needed to get into the attic from the inside the house. It was only then that I was told the gable vent had been installed while I was away (it isn't visible from the road or front of the house). Rusty should get five+ stars because he even came back to the house at my request to check the vent because I was concerned about it being sealed against animals getting in and he answered some of my questions. But for the price I paid, the work should have been schedule with me, the home owner, so I could be present while the work was being done.

They subcontracted a crew from Columbia. I was there both days and nobody from Browns even showed up. They were replacing a board and fell through the roof and knocked a hole in sheet rock. Told me numerous times they were Coming out to fix it. Also estimate says they would roll magnet roller around yard to get nails up. That never happened since I have been picking up nails everywhere.This is a house going up for sale and the job they did on roof and Sheetrock keeps me from putting it up for sale. I posted pictures to show the kind of repair they did. This has been going on for weeks. I have been patient but enough is enough. Still waiting on owner to call me.

From my initial call to project completion, Brown's roofing did a superior job in taking care of our specific need. I made my initial inquiry before lunch and was greeted on the phone by a live customer service representative who immediately took my information and assured me of a follow-up call from a technician. No more than an hour later, Rusty Smith called and scheduled an appointment for that same day! He arrived as scheduled and immediately knew what our problem was and went to work to address it. He thoroughly explained the work he did and completed the job with efficiency and care. His knowledge and professionalism helped to put us at ease...especially when you consider the concerns that arise when you find that leak in your ceiling. Our family is extremely satisfied with Rusty and Brown's Roofing and grateful for their superior service.

Browns Roofing did an outstanding job, the guys were very hard working and finished the same day they started. I would definitely recommend this company to anyone needing their roof fixed.

I called Browns Roofing Company to come out because i had a leak coming from my roof. They came out and fixed it the same day.