We had roof installed about 4.5 years ago. We noticed a leak over 2 weeks ago. Despite 2 phone calls, (the second one we were told they would “try” to get someone out the next day which was 8 days ago) and a visit to the office 2 days (were told our request was the top of the stack) no one has yet to show up to repair our roof.

It’s pretty bad when you call to get. An estimate on some roof repair work. They asked did we do it. We. Said. No. You. Did. Not. Install the. Roof. Then. Said. We’re. Not. Taking on. Any. Work. Did. Not. Even. Try. To. Give. Time frame. Just. Rude. If. We did not. Do. The. Work. We don’t have time. For. You

The men were prompt, polite, cleaned up and did a fantastic job on both of my roofs. This is the third job Vanderpool has done for us, we can only praise their work.

Great people will work with you and do an amazing job.

I needed a leak repaired, and a coworker recommended them. I called and was told it would take 2 weeks to get someone to me. Sure enough, a couple of weeks later a guy called and said he'd be by that afternoon to look at it. He didn't show up until the next day. I wasn't there, but he called and I told him someone was home to show him the leak. He went up on the roof, stuck some glue under a few shingles, told my wife he'd called me and talked to me about replacing the roof - which he did not - and left. I got a bill a few days later for $200, and the roof still leaks.