
- Country: USA
- State: Tennessee
- City: Brentwood
- Address: 320 Seven Springs Way suite 250, Brentwood, TN 37027, USA
- Monday: 7:30 AM – 7:30 PM
- Tuesday: 7:30 AM – 7:30 PM
- Wednesday: 7:30 AM – 7:30 PM
- Thursday: 7:30 AM – 7:30 PM
- Friday: 7:30 AM – 7:30 PM
- Saturday: 7:30 AM – 7:30 PM
- Sunday: Closed
I had a roof installed in Dec 2017 and bought the lifetime extended warranty from this company for $299. As of the date of this review, I have yet to receive either my warranty or my money back. After a call to GAF, the shingle manufacturer, in August, I find out that my warranty paperwork has not yet been submitted, 8 months after the work was completed and paid for. Repeated attempts to contact this company have gone unanswered. I did get one email reply back from Mr. Kelly on 8/22/18 regarding this matter, in my reply I stated that I would still like the warranty as it is transferable and I'm selling my home. In the weeks since then, I have attempted multiple times to contact this company thru email, phone calls and texts, with not a single reply. Most of the time the main number goes to Mr. Kelly's cell phone and his VM is full. Also, the website is down more than up, so I'm not certain what's happening with this business but I certainly won't recommend them to anyone. The reviews mentioning Chase Jones are accurate though, he did a great job for me but he's no longer with the company, so beware!
Chase Jones & Trinity Roofing were great to work with. They stayed in touch with our insurance company to expedite the process and were very professional. Did a great staying in touch with us to update us on progress. Overall a great experience!
Repeated attempts via phone and email to get In touch with the company owned by Rick Kelly to resolve leaks and water damage shortly after install.
Trinity Roofing came to my home and offered to replace my roof and have my insurance company pay for it. I was skeptical at first, but I went against by better judgement and let them call my insurance. I'm glad I did! I can't be happier with Trinity Roofing. My new roof looks GREAT and the best part is my insurance company paid for it all. 5 star company.
Chase Jones with Trinity Roofing was an absolute pleasure to work with. He kept his appointment times, did everything he said he was going to do. Along with working with our insurance company. Don't hesitate to do business with Trinity.