Great service dept. After they had the problem fixed with my sthil weed eater......the repaired it again while I waited.....problem fixed ....and it runs like it is brand new....

Always have what you want with good prices and great people. Always willing to help

I took a pole saw in for carburetor repair/replace which was ACCOMPLISHED but, after I paid for the service and, was placing the saw in the truck, it came apart with springs and cups flying everywhere..... The small engine repair PERSON had not tightened up the nuts and bolts when he/she reassembled the tool. The counter people said it was no big deal, that they would put it back together for the "LABOR COSTS!" I Stated the obvious that the saw had not been assembled properly and, it was THEIR responsibility. The retort was "how do we know you did not do it on purpose.....!!" REALLY??/!! The drive shaft had snapped and the part would have to be ordered from Germany.... Needless to say, I have conducted business with Lebanon Distributing for 40 years. Richard sold the business and these new owners are rude, negligent, indignant and, they have seen the last of my trade, FOREVER..... Is there a way to post a tenth of a star...... For the record, I brought the situation to the IMMEDIATE ATTENTION of the Counter Staff.....as stated!! An ACE Hardware store ordered the drive shaft (a month to get the part) and reassembled the saw for me..... Elder's Ace related the story to Stihl and, Stihl sent the part at NO Cost to them/me and, Elder's had it back together in 20 minutes..... Elder's matched Stihl's Customer Service..... I was shocked and, NOW a devoted customer.... The saw took care of Spring trimming at the farms and, the house....., works like a champ!!

Drove 30 minutes to buy a ladder. Pay my 300$ and pull around back to get it when I’m informed they don’t have one to sell. When I came inside to get a refund the salesperson at the counter got an attitude and was incredibly rude. Never will I go back to this store. I’ve spent thousands of dollars here, but if my business isn’t appreciated I’ll take it down the road to Lowe’s.

Knowledgeable folks can help you understand and tell you what you need and do for a job