I previously submitted a review explaining how after using Charles Terry for years we were extremely disappointed with the work we received after a recent hail storm in 2017. We have made multiple attempts contacting the office and promised dates of when our roof would be fixed, only to have no one call or show up. We finally gave up thinking that eventually if they wanted to be paid we would hear from them. While my neighbor was facing the same situation her salesman, Ronnie, worked diligently to see that her roof was fixed. Ronnie, hearing that we were very discontented with our roof, came over and offered his services to help. My husband pulled out the papers and notes he had made of calls, conversations, and shared them with Ronnie explaining we were not recommending Charles Terry. Ronnie was very sensitive and listened stating he would do what he could to help us. In just a matter of hours we had the promise that our issues would be fixed. True to his word, a crew was at our home for two days fixing a very bad roof job. Ronnie, is one we would call if we ever need help with our roof again. Looking at the spring being upon us, we now feel confident that our roof is sound and can weather the rain and wind. I’d give 10 stars to Ronnie if I could!

Thank you Caitlin for recommending Chappell Roofing on the Shake Roof Re-deck! That was a homerun!

They were hired to do our roof after the storm. The crew that did the work were very messy and disrespectful. Took them two days to do the job. They finished for the day when the sun was going down, showed back up VERY early the next morning to finish. There was not a courtesy call or knock on the door before they started. They left trash in my trees and nails all over my yard and driveway. When the job was finished, the supervisor came and inspected saying it was done right. Fast forward to yesterday, which was December 7, 2017. We had a plumber come out to check our heater out. He said we had straight carbon monoxide coming into out house. His meter was reading high. Which we were told a reading of 200 was bad. It had hit 400 and was climbing. He went on the roof and found that the roofers SILICONED shut our vent!!!! He had to destroy the vent to open it up. Due to Charles Terry employee negligence, something catastrophic could have happened to my family!!! Which is the reason why we had been feeling sick!!! I would NEVER recommend Charles Terry Construction!!!! All they care about is getting the job done the quickest to get their money, not the quality of the job or making sure things were done right!!!!! I am taking my complaint to the BBB as well!

He's got a nice dog....but my experiences with him (and other so reputable firms) make judgment on your ability to pay based on?? If you seem to have a lot of money...you get instant attention. If you seem to be lacking...they will over bid the project so you will go away...or not even call you back at all. Same experience with "tree loving care" Midland....called a couple of times...boss out of the office....will call back. Never called. Why do I have to beg for them to take my money.

Nate was very professional. I received 3 bids from different companies. I felt that Nate with Charles Terry was the most upfront and honest out of all of them. The office gave me houses addresses to drive by to look at the color of shingles I like to see in person on top of a book. They finished the job in 2 days. Very happy with their service.