One star because there is nothing lower. I waited three weeks to see if anyone would contact me about the roof. No one did. I sent several emails to the Alpine office the clerk there named Jen. No response except for the bill which they told me was due on receipt. Lets go back to the beginning, Jimmy Tallent is the person listed as the salesman, he showed up one time and asked to climb up on the roof to measure for materials. He did this, and when he came down I asked if he could give me a ballpark figure for a metal roof. He replied 12k to 13k I expected that, so I was no too surprised. The actual cost was over 19k. You would expect someone who does this for a living to be closer to the cost not 50% off. Next instead of calling to set a date to replace the roof, a foreman showed up at my house, remeasured the roof and stated the materials would be in , in approximately two weeks. They came back and stated the materials were in and they would like to begin work the next day. This was very inconvienient because my wife was going in for surgery. They said I did not need to be there for them to start. Next problem, the workmen blocked the street in front of my house for four days with trucks and trailers. Everyone showed up in a different vehicle each day. Hard on my neighbors and me. I had to park down the street. When they finished, everyone disappeared, no one checked with me to see if I was happy with the work. Jimmy never returned. I received a customer satisfaction sheet with the invoice, which I did not sign or send back. They work done sheet was incorrect and indicated work that was not done. Jimmy assured me earlier that they would deal with the insurance company and be sure to get the maximum allowable for the work. No one from Tallent ever contacted the insurance company. I checked the work on the roof an found that the vent pipes had not been replaced, and the turbine vents had be damaged and would not turn. Like everyone else, the only way I had to check on the company was to go online and read the reviews, They were very misleading . I will not be going back to them and I will not recommend them. Many of my friends passed by the house and commented on the roof. They asked me about the cost and the company, most got more of a negative report than they wanted. Be careful of this company. The only good thing I can say about them is that we have experienced marble size hail and heavy rains since the completion of the roof. It did not leak. Check other companies before you pick this one. Oh and one last thing, no one is ever in the office in Alpine, I could never get an answer on the telephone or when i went by the office in person. VERY DISSATISFIED.