
- Country: USA
- State: Texas
- City: Wichita Falls
- Address: 1314 Kell W Blvd, Wichita Falls, TX 76301, USA
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
I will never use this company again! The only reason I am giving two stars is for the roof, the siding and dealing with the lady in the office is a whole different story. They finally showed up to do the siding, unannounced at 8:00 AM 2 1/2 months after giving me an estimate. It took all day and was dark when completed, they stated they would come back and clean up the next day. They did, half way! They hauled off the boxes the siding had come in, but left my backyard strewn with plastic, screws, big chunks of the old siding and large pieces of cardboard. When I ask if they considered that clean, I was informed that is all they had time to do and would be back later, later never came. I ended up cleaning up the rest of my yard, all but the 2-4 inch pieces of the old siding, that was what they needed to come back and complete, and still have not. I also discovered during the first northern, I now have a cold air coming into the master bath, the siding is not sealed around the window, there are gaps between the frame and siding. I have called and called the siding "boss" and been told I just never noticed it before, I've lived here over 20 years! Then there's the office lady. I get a call on December 18 asking if I am going to pay my bill. I never got a final bill, all I have are the estimates. And since the siding estimate includes repairs that were not done, I did not know what I owed and needed a final bill. She attempted to email it to me, and it was a blank email. I responded saying you forgot the attachment, please send me the final bill. Never received anything back, so emailed her again after Christmas asking for the final bill. Her response was she was out of state and office was closed till 01/04, she would resend then, never happen. I did get a call from her about 5:00 PM 01/04 telling me she would be filing a lien against my property for failure to pay, can't pay it if I don't know what I owe!! Finally received the final bill on 01/07 with a lien attached to it. I called her asking why she had done this since this was the first bill I had received. She swears she mailed them to me on 2-3 occasions between 11/12/18 - 12/18/18, odd I still have not received them. I told her this was all I had been asking for for 6 weeks and would put the check in the mail today, which I did. She sarcastically stated she would hold off on filing the lien till the end of the week to see if I actually sent them a check. I stated back, what if my check gets lost in the mail like the alleged bills you sent, she had no response. So basically, it's not her fault my bills are lost in the mail, but if my check, which was mailed 01/07 gets lost, she is going to file a frivolous lien against my property. If that happens a BBB complaint is my next course of action!!
Excellent service. They are true to their word, with a fair price....Brandon is a great sales rep.
Fast service and great job on a complete roof.
Had new roof on 6 years ago and had many problems after 3 years and still on going. Had them come out and repaired miss shingles and they didnt repaired all the spots now gotta call another company.
Easy to get along with and do a great job