
- Country: USA
- State: Texas
- City: Kerrville
- Address: 1308 Bandera Hwy, Kerrville, TX 78028, USA
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
1405 Cypress Creek Rd, Kerrville, TX 78028, USA
Extremely poor management. My understanding is that this company is moving to the San Marcos area. Be warned. We were not impressed with Earnest Roofing. They pushed hard to get half down for our standing seam roof and then spent months making up excuses as to why they weren’t getting the job done. They did sloppy detail work and we had to fight to have them come out and do what we paid them to do. I was gearing up to get our attorney involved by the time Earnest Roofing decided to finally finish our roof. I still have every transaction, every correspondence on file. I don’t like having to go that route and no else should have to either. During our build- these were the only contractors we had trouble with. All the rest were fantastic. Earnest Roofing was the only company that did not show up when they said they would, rarely came to the job before 2pm, and had to be reminded daily about their contract with us. There are still parts of our roof they left looking sloppy- even after they came out and “fixed” it. Absolutely no attention to detail, no pride in their work whatsoever. At one point, they tried telling me that our masons needed to do the roofers work around the chimney. A few months after we gave Earnest Roofing the deposit, I spoke to contractors who remembered when this company started up in Kerrville, and they were surprised that Earnest Roofing was still in existence. After our experience with them, I don’t know how they are still in business either. Do yourself a favor- go somewhere else. To Earnest Roofing- yes, you WERE supplied architecture drawings. Apparently that is yet another thing you have mismanaged.
BEWARE!!! YOU WILL GET RIPPED OFF AND GET BAD WORK!!!! Earnest Roofing is a complete joke! The owner Philip Earnest started his company in Kerrville by stealing materials and ripping people off. He is too busy playing golf and lets incompetent people run his business. His management has no clue what they are doing. They do not communicate with each other or with their customers. His so called Project Managers / Superintendents do not know what they are doing either. They continually have to go back and fix their jobs because they cant get it right the first time. RUN! RUN! RUN! from this company!
You wrote a review for Earnest Roofing LLC 9 minutes ago 1.0 star rating 1/10/2019 Earnest roofing installed my roof on July 18, 2018. On October 14th my roof leaked and ruined the upstairs flooring and sheet rock downstairs. I called the salesman Mike, who then sent out the subcontractor to repair the roof leak. He arrived and caulked wet roof. After repeated calls, texts and emails over several days, the owner Phillip Earnest finally returned my call. He agreed to send out the subcontractor to repair leaking roof, when the roof was dry, then send out foreman to inspect repairs. Also, Phillip agreed to pay back my insurance deductible in a few weeks. After 8 weeks have passed, I have not seen a foreman arrive to inspect the repair, nor have I received the check to pay back my insurance deductible for damages resulting from a faulty roof installation. Phillip will not answer his cell phone nor his office phone and will not return my calls when I leave a message with his office staff. His salesman/foreman has not returned my calls or emails or texts. I've filed a complaint with the BBB and will see how Earnest Roofing responds. I cannot recommend this roofing company since the owner/operator will not answer or return phone calls and has not performed work as agreed upon. I've hired numerous contractors since 1978 and this is by far my worst experience concerning hiring a contractor. Very disappointed, especially since they were recommended by several people I know. Buyer beware.
John Lemke and his crews did a great job on our roof and back porch repairs. John communicates really well and is very professional, responsive. His crews worked really hard, do great work, showed up early, very polite, cleaned up after themselves each day. Great experience!
John contacted us after starting to work for the company. He picked up where a previous employee had dropped the ball and ran with it! I was constantly updated with phone calls and everything happened exactly on the date and time when I was told. The crew was very neat and tidy, and I would highly recommend Earnest Roofing to anyone!