
- Country: USA
- State: Texas
- City: Sachse
- Address: 5223 Natchez Dr, Garland, TX 75048, USA
We have use Golden Eagle three separate times in the past year. There sales representative Luke explained everything very clearly and help handle the paperwork needed for the Insurance company. When we had any questions, they gladly answered it with no hesitation and in a matter that was understandable. The workers were very professionally and helped with any extra items which needed fixed, once all repairs were completed they had a walk through with us to insure all work was completed and up to our standard.
Very quick and professional. Michael was extremely helpful in helping us understand the numbers and in collaborating with our insurance company. I would definitely use them again and recommend to my friends and family.
I have had Golden Eagle replace my roof in Wylie three times. TWICE IN ONE YEAR. Everytime was due to storm damage, and everytime they took care of everything for me. They inspected my entire property and even showed me pictures of the damages. Then they explained to me why the insurance company would pay for me to get a new roof as well as everything else that was damaged. I thought that was going above and beyond what any other roofing contractor had done for me in the past until meeting Golden Eagle. They helped me file my claim all 3 times and then meet my adjuster for me so I didn't have to miss work. If it stopped there they would already be leaps and bounds ahead of any other contractor I've ever worked with before. They didn't though. They continued to stay in contact with me and my insurance the entire time. Even sitting down with me once my "scope " came in from my adjuster, and going over everything line item by line item with me so I would fully understand what was paid for. Everything Golden Eagle Roofing did, and has done for me has been so smoothly. They are true craftsmen, and take great pride in their work. It shows in everything they do. I admire it everyday I see my house. That's why they will always be my roofing company and I highly advise everyone else to use them too. You will not be dr disappointed.
We had a contract. They came did the roof. Did not finish the rest on the contract. They took 15 screams to repair from the hail , never returned them. Supposed to paint and never did. Then did not the pay the supplier for the shingles and I had to pay the supplier. Total lies from the beginning . Skylight leaks. And no one responds when I call. Honestly and integrity is a total lie. Do not use them
It took almost a year to finish the works with so many calls and messages. Michael is the representative. This company is very unorganized. They don't keep track on anything. You (customer) have to check if they did the work or not since they always answer that they finished the works and they want money now. If you don't point it out what is not finished, they will never do it. You will get many calls and messages saying "Give me checks !". Is it enough information ?