Larry Covey is the owner (or so he told me). This company has multiple business addresses, so this note applies to ALL of them. Lady Covey’s team came to where I live in Texas after Ike. We are in a mandated windstorm roof area. His sales representative assured me that he was fully aware of the windstorm requirements in our area, and he would provide the windstorm certificate, but the roof was NOT installed according to windstorm requirements, nor was I provided with a windstorm certificate! After multiple unanswered calls with voicemail being left each time, I hired an inspector myself. Well, to my dismay, the roof failed 17 out of 23 inspection points!!! Then, after several more unanswered calls with voicemails, I traveled to your office in Leander, TX - 5 HOURS!!! It was the day the American Pride Roofing salesmen were all assembled in Mr. Covey’s office planning to leave for Alabama to do roofing there after all the tornados had hit. I spoke with Mr. Covey personally!!! I told him that my insurance company refused to renew my policy until I had the windstorm certificate. He gave me a letter to give my insurance company, stating he would have a crew repair or replace my roof the following Wednesday. I still have the letter. The American Pride Roofing crew never showed up, and Mr. Covey never again answered any of my calls! I was left with no other choice but to hire an attorney, which I did. Me. Covey promised my attorney to repair/replace my roof, but again the promise was empty-no show, no call, no answer to my attorney’s calls, voicemails, or emails. Finally, we took American Pride Roofing to court, and guess what? No one from or for American Pride Roofing showed for the court appearance!!! So, I won my case and was granted a judgement against American Pride Roofing, but I still have a bad roof and no money or compensation from so I can have it replaced. If Mr. Covey (American Pride Roofing) was, or has changed, and is now a man of integrity, he would make this right by replacing my roof so that it will meet windstorm certification requirements and I can get affordable home insurance!

Kyle at American Pride Roofing was referred to us by our neighbor and now I know why. I've met with several roofers and Kyle has been by far the most helpful and professional! He handled everything from contacting our insurance company, meeting the adjuster and was there with his guys while the roof was being installed. It's nice to see people that truly care about their customers and the level of service they provide. Thank you Kyle!

I have been in the construction business for over 20 years and I would label these guys platinum in my subcontractor's phone list. Very impressed.

Best customer service. I would highly recommend.