
- Country: USA
- State: Texas
- City: Galveston
- Address: 8610 Seawall Blvd #105, Galveston, TX 77554, USA
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
I wish I could give this company a higher rating but because of their poor corporate attitude toward customers, they will be glad for even 2 stars. JC Roofing replaced my roof this past summer. The crew did an excellent job, as far as I can tell. But when the boss came to collect the second half of my payment, I just happened to discover that an entire piece of siding was missing from my house located between the roof line & porch overhang. Apparently, the roofers weren't even going to tell me about it! When the boss came for my check, I pointed it out. His first excuse was that it was a paint-related issue - which they are not responsible for fixing. When I dismissed that, he then made the excuse that the crew must've removed whatever material was there so that they could finish the roof. I argued that, if that was the case, then the crew should have left that material/property there instead of discard it! What the roofers left behind is a completely exposed part of my house because they removed & discarded a strand of siding. My house now looks horrible to anyone who notices it from outside. I should have withheld the payment until they fixed it, but I naively trusted the boss when he promised that he'd have someone come look at it. So, I made the final payment. Of course, I never heard back from them. Now, I am left with this missing siding that exposes my house. I am unable to add a replacement siding or paint over what's exposed because I don't have a tall enough ladder. I shouldn’t have to pay $400 for a ladder for their mess-up! I called them back, asking if they would at least loan me a ladder so that I can fix it myself. They agreed, promising to come the next day. They never showed up and didn't even bother calling me to tell me not to wait around! When I called & asked why they never came, they said they could not lend their ladder because their insurance policy forbids it. This is inexcusable poor corporate behavior - whatever happened to customer service? They still argue that this was a "paint-related issue" which in customer contracts it clearly states is not their responsibility. However, this was NOT a paint issue - this was the removal & disposal of personal property. They should've never discarded property off my house in the first place; then, hid it from me; then ultimately refused to help repair what they did. I paid nearly $10,000 for the roof - the least they could have done is repair their own damages or at least helped me be able to repair what they've done. I still don't know when I will get around to repairing the damage they left! My advice to other customers: You can hire this company for doing the bare minimum - building a decent roof. But do not expect them to go beyond that bare minimum - not even when it includes just a basic fix for a mistake they made themselves.
JC Roofing is an astounding company - founded in and still maintaining - old-fashioned values, above and beyond service and satisfaction, and the most professional and genuine care any consumer will find in Texas today. JC Roofing was recommended to me by a neighbor and when I desperately needed a new roof in the winter, I didn’t have time to shop around. I went with my recommendation and hired JC Roofing to take care of me. The CEO / Owner of JC Roofing, Joe Corbin, sat with me for a good deal of time upon our initial meeting. He gave me a great sense of integrity, values, service and a very detailed briefing about the work ahead in replacing my roof and damage repair. He broke everything down for me from materials and options to the work scheduled. Before I knew it, my house was repaired and had two new roofs and gutters and other details completed. Wow. Just like that. I had no issues. No problems. No lack of information. What I got was a great team of professionals rebuilding my roofs with all the care and exemplary speed I could have asked for. There is no need to shop around for comparisons. There aren’t any. JC Roofing is the only top-notch, 100% satisfaction roofing company around...trust me. Since JC Roofing has completed my house, I had no problem recommending them to my next-door neighbor, her parents and another family member. Bing! Bang! Boom! Everyone is happy. Everyone has thanked me. Everyone is proud to have long-lasting, quality-built roofs as only Joe and Co. can provide! And JC Roofing is an all-encompassing provider of multiple services in the details of the work to be done. Amazing. Thank you, Joe and JC Roofing! You’re simply amazing and I will always recommend only you for giving me 10-Star satisfaction on a 5-Star rating. Happy and safely secured under my new JC Roof! ~ Buck Heard
Got a great estimate and while the job took longer than expected due to extreme heat - even for Galveston, in early June, they stuck to the estimate, did a great job, the new "hat" on my house looks great.
JC Roofing has done such an amazing job in replacing our roof. We are so pleased and will recommend to all our family and friends.
I highly recommend this company! Their professionalism and work was outstanding!