if i can give him a zero i would. They punctured my AC line and refused to repair it or even contribute to the cost of repair. I was even willing to meet them half way, and in the middle of me talking to him and trying to reason with him in a very calm and nice manner he hangs up on me. People be aware of this guy, if he is not willing to do the right thing, then he is not worthy of your business. EDIT: he is not telling the truth. The line was punctured on his watch he should take responsibility for it. I didn't refuse any amount because again he hung up on me, he kept insisting that it's not his fault, I wasn't saying it was i was just talking to him and trying to understand what he thinks i should do, but then he hung up. After he did that I called the guy who i used to repair the line and asked him about the claims Todd is making and he told me that it's impossible to miss that there is an AC line going through there. He insisted that this is something the roofing company should take ownership of fixing and taking him to small claims court would be the right course of action. I trust this guy because he was already paid, he didn't install the AC line and he has no reason to lie because he doesn't stand to gain anything out of his testimony, he is just telling me what he thinks happened and how it should be handled because he does this for a living and he is an expert on this. Todd, instead of trying to fix your mistake and your rudeness to me you make false claims of offering me money? i really think that you should do the right thing and admit that what you did and how you handled this is unethical!