Great roofing option. Thanks Rudy and Marian for doing a great job.

Called for an estimate appointment over almost 2 weeks ago. Was told would have to be on a Saturday at noon. Missed out on a family function so I could be home. By 1:30pm was getting impatient so called the company and the woman I spoke to who was very nice 2 weeks ago answered. I asked about my appointment which she acted surprised that I would think I had one on a Saturday. The phone cut out. I tried to call back several times but my calls go STRAIGHT to voicemail....

Saw the one star review on this company and thought I'd share my experience. Called for estimate and they came down on a Saturday. We have a company for which running around on the roof during business hours is not an option. They offered to do the job during off hours and on the weekend which was appreciated. Unfortunately there was a mixup, and the date we had asked for (and we had invested significant resources for this date including canceling appointments etc), so other times were not an option. RVM was flexible and performed half the job that day, and half another day a week later. Not idea, but again, they solved the problem. Half way through the project, the city approached me and asked where my "roof permit" was. Had no idea I needed one, and called RVM. They also did not know one was needed. So we were fined for this by the city because of starting work without a permit. I asked RVM to pay for this, and they agreed. Finally, there was a miscalculation on the estimate, which would have cost us a significant amount of money. Rather than bickering and whining, RVM stepped up and absorbed this cost without charge to us. All in all, this company seems to stand by any errors, miscalculations, oversights, and so on. Ironically, it is these bumps in the road with our install, and the way they handled them, that makes me more comfortable with them as a company. If there were future leaking problems, install problems, roof issues, I'm hopeful they will have the same attitude seen so far.