Great roof - terrible follow up. If you ever have issues with your install - good luck getting any sort of response from them! Have had ongoing issues with my ridge vent leaking. Reported yet another issue in mid April. It's now June and several emails and calls later, nobody has reached out to discuss the issue, compensation for damages or timeline to repair!

I have made several attempt to get this roofing for a small job, a 10' X14' roof on an outdoor Kitchen. After several e-mails, that I can post if requested, I received a couple stating that a quote is coming but I have not received it nor a response to my last e-mail. I believe the product is far superior to other roofing on the market but the process to get it is proving to be very frustrating. Perhaps someone else at the company can help?

Attempted to contact them three times about an ongoing issue only to be ignored.They were out one last year to "fix" a poor install that caused a leak, only to have the same thing happen again. I would strongly recommend looking at local options before using this company.

We had our roof replaced by Ontario Shake N' Tile and are very pleased with the product. Follow up service sucks!! We have called on several occasions to have more snow guards installed and one small section of the roof redone that was not in the original project. There has been no follow up service. Makes me wonder what would happen if we ever had a claim?? Based on follow up service, I would not recommend this company!

Outstanding, professional, honest company. We were so pleased with the ease of the way Ontario Shake N Tile took care of everything. They followed through with every detail and the staff was in communication with us on the timing and execution and crew chief sent pictures while I was at work! I highly recommend this company for your last roof. They know what they are doing!