
- Country: Canada
- State: Alberta
- City: Edmonton
- Address: 3508 13 Ave NW, Edmonton, AB T6L 3B3, Canada
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
True North replace the shingles, it took one day and when they left my yard was clean and nail free. The salesman Michael was respectful of my time and knew his stuff. My roof is only a year old but it looks fantastic. Thank you True North Exteriors.
Awesome company to work with. Mike is trustworthy and easy to get along with. Highly recommend.
Had true north recommended to us, had them come out at the end of the year to do shingle replacement as well as the eaves. When dealing with them, they refused to call me back when i had questions as to when the work will start, told them that I had dogs so i needed to know when they will be here so I can secure the dogs as they would get in the way, they continued to call my husband who worked out of town at the time and i would continue to call them without having them call me back.During the winter we noticed the eaves were leaking, we called and were told they were closed for the year and to call back in spring or send an email. I called at the beginning of May of this year told them of the situation of eaves leaking at the corners and nails left on the roof and damage to siding and I was told that someone would come out and that he will call me back. I have waited until almost the end of the month and have yet to receive a call. I have asked my husband to call and we still have not received a call back. This is not what we would expect from a reputable company.
I needed the roof done on 2 bungalows. When I was discussing the job with companies, True North was serious about wanting the work. They were not aggressive or in any way unpleasant, but they were attentive and thorough in feeding back to me what they'd do and what they'd use and why, etc. They did the job exactly as they said. They subcontracted out the eaves troughs but those guys were good, too. True North had already briefed them on a few custom things I needed and they confirmed with me and did a good job of everything. I noticed an issue about a month later where 2 downspout pieces had become disconnected. I called True North who put their contractor in touch with me. I said it wasn't an emergency but would be nice to get it out of the way within the next couple of weeks. It was done within a week and both the contractor and True North called me to confirm. The reason only 4 starts is that the site clean up was not perfect. It was pretty good, though, so nothing to worry about. I'd have given 4.5 stars if it was an option. Based on my experience, I am pleased to recommend True North Exteriors.
You can't ask for better service or quality from theses guys. Great experience from picking out roofing to the actual job. The crew was extremely knowledgeable and profesional and I highly recommend them for anyone shopping for exterior work.