Amazing service! I had a leak in my roof and they came out the next day to fix it. Other companies would not even return my call as it was a small job. The technician resolved the problem in an hour, was polite and courteous.

Have you ever been in the situation when you needed a contractor and couldn’t get in touch with one or didn’t have your calls returned? If you have, that won’t be the case with No Payne Roofing. We came home to a potentially big problem on a Saturday afternoon and had a lot of difficulty finding a place that was open and/or one that answered their phone until we called Mike. Not only did he answer but after hearing our situation, promised to be there in less than a couple of hours. We cannot say enough great things about Mike. He assessed the situation, told us why it was happening and came up with a solution. He came back the next day to complete required work and installation. Plus he provided us with photos and details for insurance. He also came back for a follow inspection to make sure the work he provided was working as promised. I feel super lucky to have found No Payne Roofing and you will also feel the same way. Top Shelf Service!

Mike was so quick to respond to our inquiry and provide an estimate. Their price was very competitive and they were able to replace our roof right away. Brody and Nolan were very knowledgeable and professional and completed the job within 2 days. They cleaned up afterwards and used industry standards throughout the job. We are very impressed with the professionalism and efficiency of No Payne Roofing. We will definitely use them again.

We asked them to come and check for a water stain (not even a leak) on my ceiling which occurred during the severe winter weather in Calgary. Initially, we called Roof by Exteriors Ltd. and explained them the problem they said it is most probably condensation and try to keep the humidity low. They said they can come check but unfortunately don’t have appointment available anytime soon. We called Mike from No Payne roofing Inc and explained him the situation. He said he can come take a look for $250 but assured me that I can use those funds toward future services. Fine it sounded reasonable. He came (for ~20 mins MAX) checked ONLY the ATTIC and said we need bunch of things to fix and give me a whopping bill of $1180. We inquired if all the stuff is necessary and he said yes everything is necessary. Anyhow he sent us an invoice with no break down of price. INVOICE ONE . I’m not an expert on accounts, BUT usually invoices have a breakdown for all the services and prices. We asked him for a second invoice with the break down and he sent such a messed-up estimate for all the stuff. It meant if we get all the stuff done separately it seemed like we pay $3759 in total!!! INVOICE TWO (the funny part is he said oh I’m doing your roof maintenance for FREE it cost otherwise $580. The stuff I don’t even need! At this point we were just thinking to get the pro ventilator which the PART ONLY about $140. Let’s say he was putting an extra awesome one which costed $200-$250 Max. He was charging $500 plus to install it. Anyhow, after getting his second invoice things seemed fishy. As we live in a fairly new (7 years old) 4plex condo (which are identical to mine). We asked my neighbors if they had such issue. None of them did. We decided to get second opinion. We called Darren from NewCastle Ronos. He came and did an inspection without charging me a cent! and he told me the SAME thing Roof by Exteriors Ltd mentioned. It is the humidity issue and all you need to do is to keep it super low in the winter time and keep your house well ventilated. He also made minor adjustments to the vent pipes and said I don’t need all this stuff that Payne roofing suggested. He gave me a reasonable estimate for minor fixes and I got the job done. The problem never happened afterwards. Anyway, now he is messaging me and calling me a liar and threatening me that he will call the collection agency on me for not paying him $250 inspection cost. (Even though on his website it says “free estimate”). Honestly for us $250 isn’t the amount that we are upset about. It is about the POOR customer service we received from him. We felt like we were getting charge for things that weren’t needed. If we hadn’t gotten a second estimate I would be paying $1000 for unnecessary stuff. We have decided only because we VERBALLY agreed, We will just give him his $250 (for essentially getting his”advice” which didn’t help us). In future, We would never get his services again or recommend him. We have filed our complaint with BBB as well. We would highly suggest to get a second opinion or just avoid at all cost!!! Invoice 1 Cover over existing vents at top of roof, install Weather Pro Ventilator as a replacement. Re-secure ducting and seal around 2 ducting entrances. Install 2 primex vents with 4 inch inserts. Complete general roof maintenance $1180 Invoice 2 Cover over existing vents at top of roof, install Weather Pro Ventilator as a replacement. Re-secure ducting and seal around 2 ducting entrances. Install 2 primex vents with 4 inch inserts. Complete general roof maintenance $1180 Cover over existing Vents and install Weather Pro ventilator 1 year workmanship warranty. $ 980 Sales 1 Re-Secure Ducting and seal around 2 ducting entrances , install 2 primex vents. 1 year workmanship warranty $840 Sales 1 Complete general roof maintenance (re caulk nails, check for leaks points and seal on the spot if possible) $580 Tax:$179 Total : $3759

Some things you can’t prepare for! We had a minor leak from the roof space which thankfully only caused some minor cosmetic damage, however we needed to establish the cause. A call to Mike Payne resulted in an on-site inspection within the hour, a swift and accurate assessment of the cause, and a realistic timeframe and cost to resolve. Mike’s team were on-site the next business day, initially working to plan and then figuring out a more specific and effective ultimate fix for the cause of the problem as they worked: all with Mike’s input and approval in real time over video chat! I doubt you’ll find a more efficient, courteous, knowledgeable, and customer-focused team here in town. Every step of the way, Mike’s guys (Brody and Nolan) ensured that their customer was informed and comfortable with the planned work. Minimal disruption, maximum results!