
- Country: Canada
- State: British Columbia
- City: Vancouver
- Address: 141 W 7th Ave, Vancouver, BC V5Y 1L8, Canada
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
8338 Beatrice St, Vancouver, BC V5P 3R9, Canada
- 1 reviews
Great roofing service... Chris and his team did an amazing job on our commercial roof last week. Chris asked if i would give an honest review so I though I would. I am very happy with the work and customer services they were very professional. Thank you for your help
Chris from GVRD Roofing did a great job on both my brothers roof and mine. They went the extra mile on making sure everything was done correct. Thanks for helping me and my brother...
About one year ago, GVRD replaced my house’s touch-on roof which is still under a 12-year warranty. In late October (2018), a piece of fascia board around the chimney fell off from the roof. I called Chris, the owner of GVRD Roofing, with my cellphone a couple times but no call was returned. Then I sent him a couple of SMSs and followed up with an email with a picture of the fallen fascia board a week later, and again there was no reply from him. I then called him from my land phone with its number blocked at the receiving end, and this time Chris answered my call and thought I was a new customer. I told him the problem, and he said that he would send someone to fix it next Monday. I sent him a reminder in the following Monday morning. I waited all day but no one from GVRD showed up. Due to the heavy raining was coming next day, I had to use whatever glue I have in my garage to attach the fallen fascia board back to the roof in that late afternoon. Afterward, I asked him to send someone to examine/fix the problem properly a few times, and finally he sent me a message that he would send someone to fix the problem. However, no one showed up again. I sent the last request to Chris on February 1st, 2019 and mentioned that if he doesn’t send his guy to fix the problem, I will write a review about this complain. No message returned from him before I post this review. If he doesn’t want to fix something broken within a year, what is a 12-year warranty for? (18 Mar 2019) Comments on Chris' response: 1. I received no message from you either from my answering machine, SMS or email. Shouldn't you let me know which date and what time your team member came when I was not home? 2. In a professional manner, isn't it a courtesy to inform your customer before going to his house so he will be there to wait for you? 3. Is this the way you deal with your customers for warranty/after-service works by communicating through Google Reviews? 4. Because the sheet metal was not done properly the first time, that was why it fell down. Under warranty, it should be repaired in the way you installed it before and you should not charge for the repair. Period. (24 April 2019) Two weeks ago, finally someone from GVRD came to resolve the problem. The roofer spent about 5 minutes to inspect the problem and applied proper sealant along the gap between the chimney and the sheet metal.
Very Professional roofing service. They installed a new commercial roof on our building last week. The guys showed up at 7am every morning and worked very hard. I am very impressed will be an easy descision when the next building is ready for a roof.
Great torch on roofing services.... Very affordable for the level of quality.