I needed to have some work done at my business, the roof was leaking when it rained hard. We are in Chelmsford and although I know a local roofer, he will only do domestic but gave me a contact for the business. I will never get just one quote, especially from building types, so as well as following my local guys recommendation I googled for another, as you do. Exall came up. Not so handy, Islington is a long way from Chelmsford but the site looked good and all I wanted was another quote to compare. So when I called, Dave said he was actually coming out to Braintree in a couple of days to look at a job so he would drop by. He called to say he was on his way, turned up with a ladder, looked up on the roof. He then emailed a quote the following day. I accepted. He turned up when he promised. He worked all day. He has given me a guarantee and after his efforts so far, I believe he would honour it. But we had a huge downpour the very next day. And lots more since. The roof doesn't leak any more! So - the verdict. Brilliant work. Honest. Calm and efficient. Well done. All builders and roofers take note. This is the way to do business! And the other guy? Useless. Sent a boy to look. Fannied around trying to call me, all I wanted was a quote. I never got the quote and when he called to ask what was happening I told him it was done. Guess what? I got a mouthful of abuse!