- Country: England
- State: East Midlands
- City: Croft
- Address: 1309 Melton Rd, Syston, Leicester LE7 2EN, UK
- Monday: 8:00 AM – 4:30 PM
- Tuesday: 8:00 AM – 4:30 PM
- Wednesday: 8:00 AM – 4:30 PM
- Thursday: 8:00 AM – 4:30 PM
- Friday: 8:00 AM – 4:30 PM
- Saturday: 9:00 AM – 1:00 PM
- Sunday: Closed
Unfortunately we have not had a good experience with this company. We had an online quote from Mandeep, initially and then decided to go and take a look at the actual doors in the showroom. Rhys initially was very helpful. We explained that we had already had an online quote but he offered to do a further quote, which would detail various options including both supply only of the doors and supply & fit. When we eventually received this, it only detailed supply & fit. It was an increase of approximately £1500 compared to our original quote. We requested the actual cost of fitting, we were advised £500 plus VAT. So we then requested what the additional £900 was for. To be told that would be for the extra service that we would receive when the doors were being fitted. We asked for a breakdown of that cost, which they wouldn't or couldn't provide. Both Rhys & Mandeep became very difficult to get hold of and were always in meetings. It is evident that the first quote we received was incorrect but instead of either saying they'd made a mistake or indeed honouring the quote, they have been deliberately misleading with the subsequent information provided to us. We were offered a discount of £100 as a gesture of good will but it was a case of too little too late. It is a shame because we were really very impressed with the company and the people we dealt with but now feel there is an element of dishonesty and that is something that we are unable to tolerate. We have gone with another company, with a quote to match the second quote from Midland Bi-Folds so no saving to us but we do feel we can trust them.
Knowledgeable and friendly team - They give great advice and were able to answer all of my questions. Thanks!
Staff were very welcoming and friendly. Made me feel at ease with the knowledge they had. I felt very confident that they understand what I wanted and I wasn't worried about being made to have something I didn't need.
Great service, great product! Would definitely use again.
Great staff and efficient in the process.