Called to get a quote on a tpo roof. Was told I would be contacted by a representative. A week later I call and was told I would get a call back the next day. I did receive the call and the excuse that he must have lost the paper with my number. We discussed my needs and a few options but was told that it would be next week before he could come and look at it. I told him I had another company giving an estimate and time is an important factor. And they were already a week behind the other company by not calling. He did think that it was in their best interest to expedite the process and that I should just go with someone else.