
- Country: USA
- State: Illinois
- City: Berkeley
- Address: 5814 Garfield Ave, St. Louis, MO 63134, USA
- Monday: 7:00 AM – 5:00 PM
- Tuesday: 7:00 AM – 5:00 PM
- Wednesday: 7:00 AM – 5:00 PM
- Thursday: 7:00 AM – 5:00 PM
- Friday: 7:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Ferguson Roofing did an awesome job on the roof of my home. Everything from the initial phone call went very smoothly and they really exceeded my expectations overall. I will definitely be using them again when it comes time to replace the roof on my detached garage. They have also helped a few of my family members who are also satisfied with their work. I will continue to speak highly of them and refer them to anyone who wants to work with an honest, hard-working company.
After much research and many estimates I've decided on Ferguson Roofing for my metal roof and siding work. So far I'm happy with the ease of communication about my projects and can't wait to get my work started. Hopefully the rain will hold off for a while. I will update once work is complete.
Ferguson Roofing installed gutters, soffit/fascia and siding on my house. It really gave my 60 year old home the facelift it needed! The crew did a good job cleaning up after the work was completed. Everyone I spoke to in the office did a good job answering my questions. I have since recommended Ferguson Roofing to my family and everyone has been very happy with the work they did!
The Sales Experience: Our experience with Ferguson Roofing was horrible right from the beginning. When the person that came out to identify what we wanted done, he acted as though he had better places to be rather then here doing his job. Each time that we communicated with him, it was the same type attitude. The Install: Two gentlemen came out to perform the installation. A day or two prior to them starting the work, they dropped off their needed materials and left them right in my driveway. To be able to park, I had to move the materials they had left. At no time was there any notification to me or my family that they would be dropping off their materials. When these two had “finished” the install, numerous things were found to be wrong. First, they had left a mess all around my house. They also left several nails laying in my driveway, and in my yard and patio around the house. Upon inspection of the install, I found several items that needed to be repaired. Their work was horrible. The Fix: Numerous visits came from Ferguson Roofing technicians in an attempt to fix the mistakes. Each time, I would have to contact the company again as sometimes the techs would make it even worse. After several visits and several no-shows, I contacted the main office and asked to talk to someone in management. They put me in contact with one of the supposed owners. This guy came out and looked at all the issues, and even identified some on his own. He made a comment that this was one of the best looking jobs he had seen and that I was just being picky. That’s VERY sad that this was one of his company’s best looking jobs. I wish I would have known that before calling them. Well…the initial install happened at the end of October 2018, and on 11 Mar 2019 they finally came out and somewhat finalized everything. I have given up on expecting it to be done right, instead I am being forced to be happy with it being functional. You can be damn sure that I will share my experience with everyone that I can.
Updated review: from 2 stars to 4 stars. While we had issues during installation (see below), we had a leak in the garage when it would rain about 2 years after the roof installation. Ferguson roofing came to check out the leak. The issue was two-fold. Part of the issue was how the flashing was installed during installation, but the other issue was the original siding and its backing causing a wick effect. They went the extra mile and fixed both issues even though the siding was not their responsibility. The measure of a good company is standing behind their work. And this case, they went beyond that. Original review: I was referred to them by my insurance agent due to hail damage. I signed an agreement with them at the end of June and the work was finally completed properly at the beginning of December. It took over 5 months to get a roof, siding on one side of the house, and gutter covers? This started as a good experience, but ended as I just wanted to get it over with. I may refer them for roofing since the work was done well. The siding work was questionable. The gutter cover work was really poor. The main reason I would not recommend Ferguson was because of the very poor communication. I had to contact Ferguson over 8 times whether it was poor workmanship, phone calls not returned, or delayed appointments with no follow-up as well as getting the owner involved. The owner did make it right with some concessions but I would have been much happier without concessions and it done right the first time & in a timely manner. I felt I had to manage the job instead of the company I hired doing it.